Server Version#: 1.41.5.9522 Player Version#: N/A Operating System#: Windows 11 Since updating to the latest PMS, Changing Hardware Transcoding Device from Auto to intel or Nvidia on my Dell G15 laptop doesnt save after a server restart or full system restart. Only noticed because after installin…

Plex Media Server Logs_2025-04-09_20-12-41.zip (3.3 MB) I restarted system around 8.07 for it to reset to auto, & then started the steps you posted. Logs attached. Thanks for the quick reply @ChuckPa

@BIFFTAZ I think I see it. Please leave your logs here until Chris has had time to review them. I’m finishing up submitting the ticket for him.

Awesome!!! @ChuckPa thanks for looking into this for us!!! Really appreciate it!!!

@BIFFTAZ Chris just tried to reproduce and can’t. When he gets some time, he’s going to get the Windows registry key info for us. With that, you can look at the value before, after setting, and after reboot.

ALL: The registry key to query: Computer\HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server\HardwareDevicePath Restart the server Examine the key Now set & SAVE the setting Examine the key Restart the server Examine the key Screenshots please so we can track and Chris can diagnose.

1-2: Restarted server, Then examined key… [1Screenshot from 2025-04-10 13-11-26] 3-4: Changed Hardware Transcoding Device from Auto to RTX 3050 & saved, Then examined key… [2Screenshot from 2025-04-10 13-13-35] 5-6: Restarted server & examined key… [3Screenshot from 2025-04-10 13-16-12] After …

@BIFFTAZ Questions: Your column width is shortening HardwareDevicePath ? “Auto” has value ending with “222” ? After selecting the GPU, it is now “21a” ? Restarted and it is still “21a” ? What’s device “21f” ? Which is “Auto” , “iGPU”, and “Nvidia” please ?

Yes its HardwareDevicePath, Just cut off because the column is shortened. Yes. After restarting the system, It automatically went back to auto, & thats the key present at that time. Yes. Changing Hardware Transcoding Device from Auto to RTX 3050, Thats the key present right after. Yes. Even though …

In Windows Device Manager, if you view the RTX 3050’s properties there should be a property named “Device instance path.” Does its value change between reboots? Or is it static?

Latest Update Not Saving Hardware Transcoding Device

Plex Media Server

chris_decker08 April 10, 2025, 11:57pm 29

does this build fix it for you?

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Latest Update Not Saving Hardware Transcoding Device

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