Latest updates don't play media

I have updated to 1.24.5.5173, 1.25.0.5282, & 1.25.1.5286 and in each instance playback ceases after the update. I also tried uninstalling the previous version and doing a clean install of each of these versions, but still no playback on any library item.

I reinstalled version 1.24.4.5081 and it worked fine again.

Any ideas? Thanks.

I have recently tried updates 1.25.2.5319 & 1.25.3.5385 with the same results… I’m getting no playback on any library item.

I have recently tried updates 1.25.4.5487, 1.25.5.5492, & 1.25.6.5577 with the same results… I’m sure it’s some simple setting I have wrong, but this is driving me crazy. I’m still stuck on 1.24.4.5081 seemingly without any hope of ever upgrading.

Any help/guidance would be GREATLY appreciated!

On what apps / players are you experiencing this behavior?

Hi Thanks for the reply.

It happens on PC, Roku, and web. Everything that I test it with.

A post was split to a new topic: Remote streaming issues

When you say “playback ceases” – do you mean playback isn’t starting at all? Any error messages?
Maybe you can share your server logs to see if they’re showing any errors.

image

This is the error message I get when attempting to play anything.

I have zipped up the logs… how do I send them over?

Thanks!

You can drop them here or DM me.

You can use the upload button or drag & drop your zip-file into the text field.

Found it… :slight_smile: Sending the complete zip.

Plex Media Server Logs_2022-03-04_12-08-11.zip (6.2 MB)

You should try to keep the server installation on your C drive. You can keep the server data directory on another drive if needed (e.g. if your system drive doesn’t have the capacity) – but not the actual server executables.

This seems to be causing some issues when Plex attempts to prepare playing your files.

Is that what the logs show? I do have Plex Server installed on my C: drive (C:\Users\Bluto\AppData\Local\Plex Media Server). My media is stored on my D; & E: drives.

When I downgrade to 1.24 it works fine without changing anything else. Not sure why versions 1.25.x are causing this issue.

My bad…
It appears the server is looking up some files in E:\jenkins\server\3584954646\ – I take it that’s the server data directory. This seems to be causing some trouble with the database.

How do I track down what setting is causing that? There is no such directory on my E: drive. I rechecked after unhiding system and hidden files.

I wonder why it’s not having that issue when I run the 1.24 version of the server…?

1 Like

Can you let me know which log you are looking at so I can see if there are more “jenkins” references? It worries me that a non-existent directory is being called…

Thanks!

Iirc this was in Plex Media Server.log

1 Like

Those jenkins path messages are coming from Plex itself. The message refers to a source code file from the Plex Media Server development environment, rather than anything on @bluto69’s server.

Mar 04, 2022 12:05:54.982 [7244] ERROR - Exception inside transaction (inside=1) (E:\jenkins\server\3584954646\Library\DatabaseMigrations.cpp:237): bad all
ocation
Mar 04, 2022 12:05:54.987 [7244] ERROR - Exception thrown during migrations, aborting: bad allocation

This happens immediately after Plex starts. I fear that there’s a database problem on this system.

Newer versions of Plex make database updates when they launch. This is failing pretty dramatically.

Consider performing the Check for corruption step here:

Thanks I will do the repair here in the next day or so and update the results.