LG 55UB820V-ZH PLEX is not reachable

[ShaggyIDST]

Same issue
LG 32LM630BPLA “[LG] webOs TV”
Web is ver 4.7.2-50911
Plex for LG 3.13.28

When hit “log in” from the error screen it either does nothing or it flicks my selection to retry

Tried these with no joy

• log on web app and remove affected device, try to re register tv/app.

• factory reset TV / redownload

• enter server IP/Port manually

• delete app and wait for a good while, power off for 30 seconds / back on / download … can’t say I understand it properly but a post somewhere mentioned the idea being to let it clear from cache

• another post mentioned Plex support updating the version displayed in “about” from
  3.13.28
  To
  3.13.29

And a few people said it fixed it / just re-download it - but realised that’s for netcast not WebOs… and besides I have the latest version I can from LG and that’s the former version (3.13.28)

Issues on LG Netcast Devices

Thanks for all the information. I believe I’ve tracked the issue down to a deployment/configuration issue and have a couple fixes. I’ve deployed a fix in 3.13.29 (this is a server-side update that will not require an update to the app on your device), which should automatically show up once the app is relaunched after the various caches expire, which should be soon. If you’re not seeing 3.13.29 in the next while you could try removing and reinstalling the Plex app on your TV to try and force it…

Did an OTT process of

• remove app
• power off TV
• power off router
• power on TV
• Power on router
• download app
• manually enter connection details (IP/port)

No joy

Think I give up now - need a support reply really