LG app plays a different audio track than what is selected

Plex Players Smart TVs
1

A few days ago the Plex app for LG WebOS started playing wrong audio tracks. E.g. if a file has two audio tracks (English and German) the LG app plays the one which is not selected. It doesn’t matter if the track was selected automatically or manually, it always plays the other one.

It is also not dependent on the media file because the same bug happens with movies that I watched before (and which worked fine back then). This happens for all files that I tested.

But while this happens 100% on the LG app, it does not happen with Plex Web on my PC. So Plex Web correctly plays the selected track.

I’m not sure what triggered it since I updated my server around the same time the last client update was released, but it was definitely fine about a week ago.

Server Version#: 1.24.0.4930
Player Version#: 5.21.1

4 Likes
2

Exactly the same for me. The versions are also identical.

Plex Web and Plex for Android are correct.
So the problem will be with the LG app

3

Same to me!

PLEX Server Version 1.24.0.4930
PLEX Player Version 5.0.1 (on LG Web-OS)

Correction Plex Player Version on Lg Markus WebOS (4.3.0) is 5.21.1

4

Hi same problem here on last plex server version and plex version 5.0.1 (on LG Web-OS).
Tried to go back to 3 version behind on server with no sucess.

Not working also on last android version but working good on windows plex client and web.

5

Your looking in wrong place for your Plex client version. That is the Plex loader version, nothing to do with LG Plex client.

Use the client settings/about or on the Server, Settings/Authorised Devices

6

LG :
Plex for LG 5.13.0
webOS 5.2.1

7

This is the most up to date version 5.21.1

Screen Shot 2021-08-17 at 11.59.52 pm
Screen Shot 2021-08-17 at 11.59.52 pm650×770 78.2 KB

8

Sorry this screen did not update. I went to my tv and it shows : 5.21.1 (client) platform 5.2.3.

9

If the language that played incorrectly was not required, you can remove it manually using MKVToolNix along with any subs not required

10

That’s not the Problem. All other Plex-Devices plays the correct Language I‘m choosing. But if I choose in Plex on the LG the german Language, it plays the english Language and vice versa…

11

It was working great 2 or 3 weeks ago…
I won’t edit all my library (4k + 1080) to lose all english tracks!

12

I‘ll trayed to play some Movies it the XPlay App on my LG. There is no problem… but that App is no alternative…

13

Same here. Think it started since I updated server version to 1.24.0.4930-ab6e1a058 but have to check if older server-version may fix it.
LG App: 5.21.1 (WebOS 4.3.0)

Now playing:
Removed

MediaInfo:
Removed

Sound on tv is german.
So it’s as the OP write. It plays always the oposite track even if plex server say it is playing englisch.

14

This issue should be fixed in the just released 5.22.1.

If you’re still experiencing issues please let us know.

3 Likes
15

i can confirm that with the last update everything works fine, thank you !

16

Working !

17

I can also confirm the fix. Thanks!

18

Yup working.
Fast fix :wink: Thank you very much.

19

Hey, thanks! That was a quick fix. Well done👍

20

how do I get this version into my LG tv please. I uninstalled the app then re installed from their app store but still had the same issues

thanks