Server Version#: 1.22.3.4392 Player Version#: 4.29.9 WebOS#: 2.2.0 TV#: LG circa 2019 My TV can’t play anything from my server. I have set quality to Original. I haven’t selected any subtitles. Still the player complains that the server isn’t powerful enough to transcode. Direct Play and Direct …

Thanks, here’s the log file. I created a new one, only thing I’ve done is try to play two movies with the webos client. The client often hangs after it has gotten the error message that the server isn’t powerful enough to transcode. Plex Media Server.log (223.5 KB) Thank you for your assistance.

in the app what is your remote quality set to? It looks like the app is connecting as if it is not on the same network.

It’s not on the same network. Remote is set to Original. Sidenote, everything works fine in all the other clients that I use.

Did they enable logging to the app then reproduce? We don’t see the LG app logs it appears to be the web app logs.

Yes it was on. Account server.user@gmail.com is the LG TV on WebOS 2.2.0 with Player Version 4.29.9 Some info I find interesting, hope it can help. Jun 24, 2021 06:47:23.025 [0xb1929d48] DEBUG - [Now] User is server.user@gmail.com (ID: 20788072) Jun 24, 2021 06:47:23.025 [0xb1929d48] DEBUG - [No…

It happens with any file I try to play. Mkv “scene” releases.

I have the same problem at home on 2 LG TVs. It is transcoding every time. I can see it on the server preview that the clients are currently transcoded. After launching the browser on the TV and replaying the movie from the browser, the movie is played as in the original without transcoding.

@kazek127_gmail_com Plex Media Server version & platform? LG client version and model number? Plex server & client versions available at Authorized Devices . Set your server to debug level logging. See Reporting Issues with Plex Media Server for details. Set the LG TV to log to server at debug …

Can’t believe I didn’t ask this but what does it say the reason for transcoding is in the app during playback? (select the dots too the left of the play button in on screen controller and look at playback info)

LG plex app transcodes everything

Plex Players

BigWheel June 24, 2021, 11:34pm 12

@Martin is it possible to get a sample file of one they tried to play. I think the webos just might not support it.

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LG plex app transcodes everything

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