LG tv playback issue

Plex Media Server
,
1

Server Version#:1.43.1.10611
Player Version#:Plex for LG platform 9.2.4 client 5.94.1

Hi.

I am not that experienced in PLEX and debugging and errors.

I have a issue when I am trying to play videos from my LG TV if the video i am trying to play requires Transcoding or embedded subtitles I get a error on my TV but if the same video for example I try to play from my phone transcoded or with burned in subtitle it works fine even on data not only WiFi, I tried troubleshooting with AI and the google AI said that the app on the TV sends a wired request to the Plex server and it fails to play the video and that it might be a bug on the LG Plex App. Does anyone have any suggestions on how I could fix this please? I attached below the last lines on my debug.


    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:20:12.560Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:20:12.561Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:20:12.561Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2026-04-30T13:20:12.565Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = Media Centre, Stefen's Plex Server, plex.tv",
    "time": "2026-04-30T13:20:12.566Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:20:12.569Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing all 1 connection(s) for [Loopback]",
    "time": "2026-04-30T13:20:42.490Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Waiting for initial servers = [Loopback]",
    "time": "2026-04-30T13:20:42.492Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Commands] Executing testServerConnection",
    "time": "2026-04-30T13:20:42.494Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Retrying connection tests for [Loopback] in 30 seconds",
    "time": "2026-04-30T13:20:42.494Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers",
    "time": "2026-04-30T13:20:42.545Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400",
    "time": "2026-04-30T13:20:42.545Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:20:42.555Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:20:42.557Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:20:42.557Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2026-04-30T13:20:42.557Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = Media Centre, Stefen's Plex Server, plex.tv",
    "time": "2026-04-30T13:20:42.558Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:20:42.559Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing all 1 connection(s) for [Loopback]",
    "time": "2026-04-30T13:21:12.496Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Waiting for initial servers = [Loopback]",
    "time": "2026-04-30T13:21:12.498Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Commands] Executing testServerConnection",
    "time": "2026-04-30T13:21:12.503Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Retrying connection tests for [Loopback] in 30 seconds",
    "time": "2026-04-30T13:21:12.503Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers",
    "time": "2026-04-30T13:21:12.558Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400",
    "time": "2026-04-30T13:21:12.558Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:21:12.565Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:21:12.567Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:21:12.567Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2026-04-30T13:21:12.568Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = Media Centre, Stefen's Plex Server, plex.tv",
    "time": "2026-04-30T13:21:12.569Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:21:12.570Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2026-04-30T13:21:16.179Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/invites/requests?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 206,
    "time": "2026-04-30T13:21:16.296Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 804,
    "time": "2026-04-30T13:21:16.301Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing all 1 connection(s) for [Loopback]",
    "time": "2026-04-30T13:21:42.506Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Waiting for initial servers = [Loopback]",
    "time": "2026-04-30T13:21:42.510Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Commands] Executing testServerConnection",
    "time": "2026-04-30T13:21:42.517Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Retrying connection tests for [Loopback] in 30 seconds",
    "time": "2026-04-30T13:21:42.518Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers",
    "time": "2026-04-30T13:21:42.569Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400",
    "time": "2026-04-30T13:21:42.570Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:21:42.588Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:21:42.588Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2026-04-30T13:21:42.588Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2026-04-30T13:21:42.591Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = Media Centre, Stefen's Plex Server, plex.tv",
    "time": "2026-04-30T13:21:42.592Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2026-04-30T13:21:42.594Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2026-04-30T13:21:43.151Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/invites/requests?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 206,
    "time": "2026-04-30T13:21:43.387Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=o9iaabzzk07mv591y0azxk29&X-Plex-Platform=Chrome&X-Plex-Platform-Version=147.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Android&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=980x1749%2C394x853&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=a6170a64-f8e5-4c5f-8fe5-31d573d22841",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 804,
    "time": "2026-04-30T13:21:43.390Z"
  }
]
2

client 5.94.1 is broken on many LG tv’s, there are lots of posts on it, and not ONE response from PLEX or LG

3

I noticed that the tag states server-linux but I run my plex on server2019 and I also have an LG TV. My issue is, now if this is related, that I make digital copies of all my media. Well, starting yesterday, I’ll go and watch a show that I just digitized, well it’ll just stop what is being played and mark it as “viewed”. I’ve never had this issue before.

4

I Hope a Plex engineer sees this post and helps. It’s frustrating as I opted for Plex pass only for transcoding and at the moment I can’t use it because of a bug in the webOS app.

This morning I tried removing the app and installing it again, everything worked fine for a while then it suddenly stopped working again.