Hello!
Today I have updated my LG TV to the latest WebOs version.
After that, Plex is not playing any video anymore.
Even the ones that ran smoothly until yesterday.
Also, the same videos play on my PS5 client.
If I try, I get the “orange wheel” and after a while the message “Playback error”.
Thank you and have a great evening.
I will need your server DEBUG Logs which capture the start of the playback.
I have a LG C1.
LG Platform Version: 6.4.0
Plex App: 5.91.0
I am able to play everything without issue
Hello and first of all thank you for your help.
Could you please tell me exactly what files you need, where I can find them and how can I send them to you privately?
Thank you!
Works fine in Australia with a LG 65OLEDG4PSA after recent LG update.
PDear Plex Team,
Please stop with the unnecessary updates! Plex works with Android and Windows, maybe some other platforms, but it has issues with most TVs and the PS5. In most cases, the communication between the Plex player and the Plex server is flawed, and the support is plain bad.
Home streaming on a local network—whether using Direct Play or Direct Stream—has issues due to poor support. Original TV apps or media players can play everything, but the Plex app insists on transcoding, likely because it wrongly detects what my TV or PS5 can actually play. This is not a codec issue—my devices support them just fine. The problem is that the Plex app is outdated or doesn’t communicate properly with the server.
A competent developer could handle this issue better so that updates for the server or app don’t break features that were working perfectly just days ago. With every update, things get worse. I bet if I installed a three-year-old version of the Plex app and Plex server, everything would still work fine on my older TV—just like it used to. But now, thanks to these pointless updates, previously supported devices are no longer functional.
Please stop rolling out updates that do nothing except make Plex incompatible with millions of devices that worked perfectly before. Another thing—if your app is unreliable, at least give users the option to use the default media player on their device for direct playback, just like playing a movie from a hard drive or USB stick.
If certain features, like resuming playback from where you left off, cause issues with external players, then disable them for those cases. Just enable external player support, and 99% of the problems with the Plex app will be solved.
Sincerely,
Jure
This there is the number one reason i do not update anything Plex unless it is absolutely needed, like OS on NAS makes old version no longer work. (another stupid thing).
I would like to see the ZIP file which you get from:
Confirm: Settings - [server] - General - Show Advanced
– Make sure DEBUG logging is checked. VERBOSE not checked.
– Restart PMS if you’ve made any changes
Now recreate the failure (just enough to see it happening)
Settings - [server] - Troubleshooting (lower left corner) - Download Logs
– It will give you a ZIP file
Please attach that ZIP file in PM I sent you
Hi, I have the same issue, already submitted the required ZIP file over an other issue:
Thank you, I am glad that you had managed to get some useful logs because I cannot use Plex this week and I was worried that this request could be forgotten.
I hope that they will help the team to find the issue.
I’m having the same issue since my tv updated a couple of days ago. Were you able to fix the problem? If so could you please share what you did to fix it? Thank you!
Unfortunately, no.
I hope the logs provided by paluskapter will help.
The issue seems to be totally random and it is very annoying.
FWIW I have a C2 and updated to 23.20.58 recently and have experienced no issues. In the UK the update to WebOS 23 seemed a bit delayed and when straight to this version. If you are on .56 as I noticed @paluskapter is on, see if there’s another update anvailable? Obviously there could be a bunch of other factors involved, just sharing one experience.
I live in UK and have this issue. 
I’ve just updated to the latest WebOS, but the issue is still there 
I still have to try extensively, but it looks like the latest PMS update for DSM 7.2 fixed the issue. So maybe it wasn’t LG app related.
Unfortunately, I can confirm that the issue is still there.
It really would be helpful for us other users if you could actually tell us which model TV you have - otherwise we’re just guessing.
I have C1 & C3 models - fully updated - no issues on either (and have so far never had any actual issues!). I also have clients using CX, C2 & C4 models - no issues there either.
So I’m managing to cover models from 2020 onwards - all with no issues…
You are right.
Here’s all the relevant info:
TV: OLED55C26D - Location: UK
Software version: 23.20.62
WebOS24 / 9.2.1-2610
Plex client: 5.91.0
Platform version: 9.2.1
PMS for DSM 7.2 version 1.41.6.9606
Thanks - so a C2 which I have a client using OK…so maybe it’s config either on the client or the server itself (but I’m more inclined to think the client).
My C3 is the closest to yours since they’ll both have WebOS24 and again, no issues.
Any networking config that could be related - i.e. devices separated by subnets/vLANs etc ?
Thank you.
Unfortunately no. I get a series of I/O errors in the log, but they make no sense because:
The issue is random. But if it happens with a file, happens with everything until… well, until it choses to work again.
The very same files that give “Unknown error” on the LG official Plex player are played by the PS5 official Plex player and even by the unofficial Xplay app for LG (which I have payed to unlock the trial period, but the developer never answered nor unlocked it so I can’t use it anymore).
A file that gives error on the LG app, plays immediately after on the PS5 without needing to do anything on my behalf.
The PS5 player “loses” the subtitles and skips a few frames forward from time to time, but this is another issue.
We have checked with Chuck and all the folders on my Synology Nas DS220+ with DSM 7.2.2-72806 Update 3 have the right authorizations and ownerships.
We even tried increasing the number of folders Plex can monitor but it did not work.
This started a couple of months ago. In the same day, I had a WebOS update (I had another one since then) and a LG Plex official player update (no new updates since then).
This are all the info I can give you.
Two days ago, the official Plex LG app played everything with no issue at all.
Yesterday nothing worked.
I have a lifetime Plex Pass and right now I have to use it with the PS5 app (which has the issues I told you, especially the subtitles that keep disappearing is very annoying). Honestly, I don’t have the money to buy an Nvidia Shield. Also, using the LG app allows me to keep just one device on so I don’t consume too much electricity.
Thanks again!
