Libraries disappeared from the settings, I cannot access my contents anymore

Plex Media Server
1

Server Version#: 4.143.0
Player Version#: Unknown

2 days ago I had a cluster issue on one of my disk and since this event, all my libraries disappeared, in the settings the tab for libraries also disappeared and I have weird issues in the logs.
I tried to stop the server and launch it again: no changes
I tried to reboot: no changes
I tried to uninstall and re-install the server: no changes

It looks like a corruption of the PLEX_DATA but I cannot access it.

My logs:

[
{
“type”: “info”,
“host”: “192.168.0.5:32400”,
“userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36”,
“browser”: {
“platformVersion”: “10.15”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “133.0”,
“webkit”: true,
“platform”: “OSX”,
“platformID”: “osx”,
“platformModifierKey”: “command”
},
“version”: “4.143.0”,
“username”: “dazria”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[UserManager] autoLogin false”,
“time”: “2025-03-10T06:58:20.861Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Cast] API is not available”,
“time”: “2025-03-10T06:58:20.868Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Sources] Initializing…”,
“time”: “2025-03-10T06:58:20.942Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Sources] Finished initialization”,
“time”: “2025-03-10T06:58:20.943Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Initializing…”,
“time”: “2025-03-10T06:58:20.943Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Initialize server without token, [Bundled], http://192.168.0.5:32400”,
“time”: “2025-03-10T06:58:20.945Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Initialize server without token, [Loopback], http://127.0.0.1:32400”,
“time”: “2025-03-10T06:58:20.946Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Waiting for initial servers = [Bundled], [Loopback], plex.tv”,
“time”: “2025-03-10T06:58:20.946Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting to set the primary server”,
“time”: “2025-03-10T06:58:20.947Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any owned server to connect”,
“time”: “2025-03-10T06:58:20.947Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2025-03-10T06:58:20.947Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2025-03-10T06:58:20.947Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2025-03-10T06:58:20.947Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Companion] No companion found”,
“time”: “2025-03-10T06:58:20.947Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Finished initialization”,
“time”: “2025-03-10T06:58:20.948Z”
},
{
“type”: “ajax”,
“url”: “/web/translations/fr.json”,
“status”: 200,
“responseLength”: 252003,
“time”: “2025-03-10T06:58:20.948Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for [Bundled] at http://192.168.0.5:32400/media/providers”,
“time”: “2025-03-10T06:58:20.998Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing legacy connection for [Bundled] at http://192.168.0.5:32400”,
“time”: “2025-03-10T06:58:20.998Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers”,
“time”: “2025-03-10T06:58:20.999Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400”,
“time”: “2025-03-10T06:58:20.999Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for plex.tv at https://clients.plex.tv/monitoring/health”,
“time”: “2025-03-10T06:58:21.000Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.143.0&X-Plex-Client-Identifier=tvtz8khanq9blwx3somnfhkx&X-Plex-Platform=Chrome&X-Plex-Platform-Version=133.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1686x830%2C1920x1080&X-Plex-Language=fr&X-Plex-Session-Id=80ceca34-c160-4f7f-89d9-1abb087b9043”,
“status”: 0,
“headers”: {
“Accept-Language”: “fr”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2025-03-10T06:58:21.003Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2025-03-10T06:58:21.003Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2025-03-10T06:58:21.003Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to [Loopback] failed”,
“time”: “2025-03-10T06:58:21.004Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Waiting for initial servers = [Bundled], plex.tv”,
“time”: “2025-03-10T06:58:21.004Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Retrying connection tests for [Loopback] in 2 seconds”,
“time”: “2025-03-10T06:58:21.004Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Companion] No companion found”,
“time”: “2025-03-10T06:58:21.004Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.143.0&X-Plex-Client-Identifier=tvtz8khanq9blwx3somnfhkx&X-Plex-Platform=Chrome&X-Plex-Platform-Version=133.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1686x830%2C1920x1080&X-Plex-Language=fr&X-Plex-Session-Id=80ceca34-c160-4f7f-89d9-1abb087b9043”,
“status”: 0,
“headers”: {
“Accept-Language”: “fr”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2025-03-10T06:58:21.004Z”
},
{
“type”: “ajax”,
“url”: “http://192.168.0.5:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.143.0&X-Plex-Client-Identifier=tvtz8khanq9blwx3somnfhkx&X-Plex-Platform=Chrome&X-Plex-Platform-Version=133.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1686x830%2C1920x1080&X-Plex-Language=fr&X-Plex-Session-Id=80ceca34-c160-4f7f-89d9-1abb087b9043”,
“status”: 401,
“headers”: {
“Accept-Language”: “fr”,
“Accept”: “application/json”
},
“statusText”: “Unauthorized”,
“response”: “Unauthorized

401 Unauthorized

”,
“time”: “2025-03-10T06:58:21.008Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Bundled] is unauthorized at http://192.168.0.5:32400/media/providers (Status 401)”,
“time”: “2025-03-10T06:58:21.008Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Bundled] is unauthorized at http://192.168.0.5:32400/media/providers (Status 401)”,
“time”: “2025-03-10T06:58:21.008Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing populateServerIdentity”,
“time”: “2025-03-10T06:58:21.008Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Identity] Requesting the machine identifier of [Bundled] at http://192.168.0.5:32400/identity”,
“time”: “2025-03-10T06:58:21.008Z”
},
{
“type”: “ajax”,
“url”: “http://192.168.0.5:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.143.0&X-Plex-Client-Identifier=tvtz8khanq9blwx3somnfhkx&X-Plex-Platform=Chrome&X-Plex-Platform-Version=133.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1686x830%2C1920x1080&X-Plex-Language=fr&X-Plex-Session-Id=80ceca34-c160-4f7f-89d9-1abb087b9043”,
“status”: 401,
“headers”: {
“Accept-Language”: “fr”,
“Accept”: “application/json”
},
“statusText”: “Unauthorized”,
“response”: “Unauthorized

401 Unauthorized

”,
“time”: “2025-03-10T06:58:21.009Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Identity] Machine identifier found for [Bundled]: 0608fe47715bd22f4996895b47d7070720519539”,
“time”: “2025-03-10T06:58:21.015Z”
},
{
“type”: “ajax”,
“url”: “http://192.168.0.5:32400/identity?X-Plex-Product=Plex%20Web&X-Plex-Version=4.143.0&X-Plex-Client-Identifier=tvtz8khanq9blwx3somnfhkx&X-Plex-Platform=Chrome&X-Plex-Platform-Version=133.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1686x830%2C1920x1080&X-Plex-Language=fr&X-Plex-Session-Id=80ceca34-c160-4f7f-89d9-1abb087b9043”,
“status”: 200,
“headers”: {
“Accept-Language”: “fr”
},
“responseLength”: 207,
“time”: “2025-03-10T06:58:21.015Z”
},
]

2

Are you referring to PlexData shared folder ?

This message:

401 Unauthorized

and that you can’t see “Settings”,

implies the server isn’t claimed .

You can reclaim it using this SSH script

There are instructions and examples in the README.md file
(QNAP shown)

3

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