Library Upgrade from TheTVDB to PlexSeries agent makes 11 of my shows disappear, switching the agent back restores them. Pretty annoying since it keeps nagging me with a red exclamation mark.
Doesn’t even let me know there is an issue, just yeets them from the listing silently. YIKES. Who thought that was okay, no prompt to fix them or anything, they are just missing.
How can I get rid of the Plex warning to switch agents OR get the newer agent to work properly and alert me when it doesn’t.
With the old agent, if it didn’t recognize a show, it would still show the show with an option to MATCH or FIX MATCH. Why do they just dissapear now? If it didn’t find them shouldn’t they still at least appear and ask you to match them like it used to do?
Thanks.
EDIT: The shows were being merged into other shows incorrectly. By using folder view I was able to manually track each one down, split it off, and manually match it. (*Naming convention or manual IDs didn’t seem to help fix this mismatching and merging of those specific shows for whatever reason. A do you want to merge prompt would have been nice. any prompt or info that this is what happened would have helped. *)
Yah, the classic (legacy) agent was kind of more tolerant to “season” naming - along a few other naming problems that seem to get apparent when switching to the newer agents.
Either no season is getting detected or no episodes within.
No season → No show.
Just guessing though without the file and folder structure of the missing shows.
I hear this every now and then but I’d love to know if you have examples of this.
The exact same pattern matching was imported from the old agent and a number of improvements were actually made on top of those since. If you could give me some examples where it’s not working as it was I would love to add these to our test cases.
Well, not using the newer ones, but I was told by a Plex forum big shark that “Staffel 01” (German for Season) is not a valid pattern for a season while it was/is with the older agent/scanner.
P.S.: Would be glad to be proven wrong here… this is one of eight (or was it nine?) major obstacles for me to use the new agents.
That’s good to hear and my apologies for spreading rumours. Eentually, I will go and have a look at all my threads where some Plex associated person provided that false info.
If you are going to compare the modern agent with the legacy agent for TheTVDB, the first thing you need to do is to
edit the library, go to the Advanced tab and flip the Episode Ordering setting to “TheTVDB (Aired)”.
Ideally, this should be done even before adding media.
Things that can be problematic with the modern agent:
TV shows which are not existing on TheMovieDB.org, but only on TheTVDB.com will often require you to identify them by including the database ID in the folder name. Peruse the above link for the exact syntax.
We recommend a lot of things for optimal results, it doesn’t mean other filenames don’t work .
We cater for a wide range of common naming schemes, just that we cannot cater to every conceivable setup so we give a single recommendation that we know will work every time.
Sure, I have 460 shows and am meticulous about how they are named.
Every single one is in a folder with the show name as it is listed in IMDB, and the shows are named:
Show Name - [01x01].ext
Show Name - [01x02].ext
(where ext is the type of video file)
I’ve been naming them this way for over a decade without issue.
Examples of shows that dissapear:
The Boys
The Boys - [01x01].mkv
etc.
The Acolyte
The Acolyte - [01x01].mkv
etc.
Avatar The Last Airbender
Avatar The Last Airbender - [01x01].mkv
etc.
The shows dissapear silently with no warning or prompt that something has gone wrong and to fix them.
Only 11 out the 460 named this way dissapear.
The other agent doesn’t have any issues and never has with this naming.
If there is an issue, I’d consider it important to be alterted, not just have it silently fail. That’s crazy and not really acceptable functionality. Especially during a library upgrade/conversion. How is one even supposed to know to fiddle with naming and a new finiky agent if it doesn’t warn you when it fails on something?
This was one thing that we changed for consistency. The old scanner was selective about things inside square brackets and would ignore some things and not other things.
The new scanner will ignore anything in square brackets as we recommend placing any supplementary information inside there, e.g.
enclosing your season and episode numbers in square brackets will hide them from the scanner.
Deviating naming schemes like yours can work – until they don’t.
(you probably would have been OK without those brackets. classic Kodi-type naming is rarely an issue in Plex
the old scanner works perfectly with the square brackets and did not ignore season or episode within them. the new one works on 449 of the 460 shows. that naming convention was okay with the Plex guideline at the time I adopted it and has been working ever since, a shame it’s intermittent now.
the new scanner is only failing on 11 of 460 shows named this way. i’ll look into a bulk file renamer and rebuilding everything if changing the names actualy resolves the issues.
why would it only have issue with a few, and not alert that it is? that doesn’t make sense. the old agent would still show shows it couldn’t find and ask you to MATCH them. why do they dissapear without any notice now? shouldn’t they still show and prompt for match?
I save that sentence for later citation, if @OttoKerner or others tell me that it’s not according to what’s recommended in the guidelines and that I should not wonder if it’s not working and should not complain about why it’s not working. duck, avoid blow, run
Thank you for checking the Season/Staffel thing for me. It is one more “Check” on my “What to do before I convert” list.
I was under the impression that switching back and forth agents for converted libraries is not working? Are you using two different libraries to test that? Or is that another urban myth?
