Library won't load

Plex Players Mobile Devices
,
1

Server Version#:
Player Version#:
All of the above is up to date

Nothing is loading, I keep getting an error message on the mobile app. If it does choose to work, it just stays stuck on initiating downloads. It won’t load my downloaded content all of a sudden after the app mysteriously used up all 25 gigs of my data (while wifi is off, I only use my downloaded content as to avoid using up all my data) Everything works fine on the computer tho, and even on computers outside of my wifi. There’s something preventing the app from working right.

2

Is it anything to do with the sneaky server update ? My playback quality on my tv has suddenly turned to crap !

3

That’s what I’ve been wondering too. And my brother’s been complaining about similar issues, where his library keeps going off and he can’t figure it out. He’s a lot more computer savvy than I am.

4

I know ! Mine only started playing up a fortnight ago. I think it may be that stealth update! Is your playback TV quality still ok ?Mine looks like 720 p

5

I can’t even get my library to work on my TV!

6

Really? Mine comes and goes. Looks great on the app I downloaded on my desktop, but a dog’s dinner on my TV, which is the one that matters !

7

I’ll have to see if I can get it going on my TV at some point. Last time I even bothered with the TV, I had to watch at 480p cuz it kept buffering at higher settings.

8

I had it working in the phone app for about 45 minutes tonight, after playing with the “Allow insecure connections” setting. Then it stopped, and I haven’t been able to get it back up.

9

Screenshot_20230327_024027_Plex
Screenshot_20230327_024027_Plex480×1041 55.8 KB

Screenshot_20230327_024751_Plex
Screenshot_20230327_024751_Plex480×1041 44.9 KB

10

I keep getting those messages, but it’s working in the Internet browser on my phone. Just not the phone app.

11

I also experienced connection problems this morning. Restarting the server helped. Not very happy about it, since I still don’t know what the problem was but I’ll just wait and see…

12

Restarting the server hasn’t helped any for me. I’ve done it 4 or 5 times already.

13

Please provide debug logs from your Android device and your PMS.

14

Okay, got them downloaded. How do I send them over?

15

You can DM them to me or post in this thread.

16

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.