Android and IOS apps unable to load my libraries

Plex Players Mobile Devices
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Server Version#:1.42.2.10156
Android Player Version#:2025.30.0 (966828550)
IOS Player Version#:2025.29.0 (1366)

I first observed this issue last night December 2, 2025 at around 8:00 PM PST, and it affects both the Android and IOS clients. I can see my Movies and TV Shows libraries via the apps, but when I attempt to browse either library, I receive the error:

“Uh Oh…

Something’s Not Right

Sorry, that didn’t work. You may not have access to this media server.”

The issue occurs whether I attempt to access the libraries from the local LAN or remotely. When using a Web browser (Firefox) from either device, I can access the libraries and play media, so the issue is with access from the apps themselves to the media server. I saw a certificate issue mentioned in another post, so perhaps it’s that?

EDIT: I can access a friend’s Plex server, just not my own. When I crank my server logs up to verbose, I can’t see any indication that my clients have tried to connect, so I surmise that the clients are not reaching the server. Unfortunately, I can’t see any way to extract a debug log from the client to figure out why that might be.

I was, however, able to get a packet capture out of my Android phone. I’ve attached the contents. The slightly older packet capture is via Wifi, and the slightly newer one is via cellular. From a network traffic perspective, I see an “Encrypted alert” message sent from the client to luma.plex.tv followed shortly by a TCP Reset from luma.plex.tv, but everything else looks fine. Of course, I’m not a network guru, so perhaps someone with more familiarity with the expected network traffic can identify the issue.

PCAPdroid_08_Dec_19_54_27.zip (590.1 KB)

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Same issue here though I only have Android apps. The apps I haven’t updated in a while connect fine but the app I updated to the latest version now says it cant connect to my server no matter what I try :slightly_frowning_face:

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I have close to the same issue with iOS. It won’t see my libraries and says my Mac is offline, even when I’m actively using it on my TV. If it does see my libraries, it never plays content, it just shows the loading spinner and then sits on a black screen. It happens on cellular and Wi-Fi. I’ve yet to find a fix and I’ve been having the issue for a few months. I’ve pretty much given up hope that I’ll be able to use it on anything but my TV.

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I’ve exacly the same.

I can get acces to the server via the browser. But I cannot connect to the media server via the plex app. Not on my android phone, not on 2 different chromecast and not on the windows app.

This used the work a few weeks ago, but not anymore :frowning:

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I’m also having this issue - bumping the thread to keep it alive longer.

Both iOS and Android apps are not working at the moment.

The Application doesn’t load the libraries, but browser and tv apps do.

I can’t search for anything because once found, I click on the show, it brings up the toast menu that states “on your server/ on plex media” - I click onto my server and it will just show me a blank screen until it times out.

One thing I have found, if I browse my entire library manually, and select the show, it does the same as described above - but if I long press on it, and select Download, then it actually starts downloading

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