Linux server won't find WinTV-HVR-1955

General Discussions Plex Features
1

Hi all, my plex media server box won’t find my new Hauppage usb tuner. It’s listed on the supported list and is connected to the server:

patrick@tessa:~$ lsusb
Bus 001 Device 002: ID 0b95:7720 ASIX Electronics Corp. AX88772
Bus 001 Device 003: ID 2040:7510 Hauppauge 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
patrick@tessa:~$ sudo service plexmediaserver stop
[sudo] password for patrick: 
plexmediaserver stop/waiting
patrick@tessa:~$ sudo service plexmediaserver start
plexmediaserver start/running, process 23093
patrick@tessa:~$ ps aux | grep plex
plex     23094  0.0  0.0   2232   516 ?        S    21:59   0:00 /bin/sh /usr/sbin/start_pms
plex     23100  0.2  3.6 340372 74304 ?        Sl   21:59   0:09 ./Plex Media Server
plex     23120  0.6  1.6 169420 33344 ?        SNl  21:59   0:26 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.9.4.4325-1bf240a65 /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/System.bundle
plex     23182  0.0  0.7 124836 15160 ?        Sl   21:59   0:03 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.9.4.4325-1bf240a65 32600 /waitmutex
plex     23184  0.2  2.0 205548 42088 ?        Sl   21:59   0:09 /usr/lib/plexmediaserver/Plex DLNA Server
patrick@tessa:~$ uname -a
Linux tessa 3.13.0-77-generic #121~precise1-Ubuntu SMP Wed Jan 20 18:04:08 UTC 2016 i686 i686 i386 GNU/Linux
patrick@tessa:~$ cat /etc/lsb-release 
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"

PlexMediaServer version 1.9.4

This is all I get:

Any ideas?

2

I am not running a Linux PMS and do not have a Hauppauge tuner so can’t offer much more than a couple of points. First, did you look at the note below the supported tuners list? It shows Linux support based on 16.04.2 LTS, from your screenshot it appears you are on 12.04.5 LTS. Second, did you look at the link in the note for Linux it takes you to a Hauppauge support page: http://www.hauppauge.com/site/support/linux.html.

The Hauppauge support page mentions the PPA drivers are supported on 16.04 Xenial with kernel 4.4.

3

Thanks for the response @johnm_ColaSC! I did notice that the Hauppauge driver ppa were only available for 16.04.02, but I also felt like my kernel recognized the device alright:

[16728228.248162] usb 1-7: new high-speed USB device number 3 using ehci-pci
[16728228.385310] usb 1-7: New USB device found, idVendor=2040, idProduct=7510
[16728228.385324] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[16728228.385333] usb 1-7: Product: WinTV
[16728228.385341] usb 1-7: Manufacturer: Hauppauge
[16728228.385348] usb 1-7: SerialNumber: 7300-00-F09003DC

I don’t have a 16.04 machine (can’t upgrade this server for a few reasons) to test with right now so I’ll probably have to return the device and cancel my plex-pass if there’s no other suggestions?

4

Can you build a VM with Ubuntu 16.04 to see if it works?

5

Thanks again @johnm_ColaSC – I’ve decided to return this device and give HDHomerun Connect a try instead.ed my

(Edit: Sorry I marked my own response as an answer to the question. I should’ve marked your response that the device is “unsupported” on anything other than 16.04 is likely the correct answer. Sorry!)