Server Version#: 1.22.1.4228
Is there any reason why little to no content is displayed in the “Recommendations” hubs in the Movie library?
I have a large library, spanning a range of genres and have many unplayed movies, however all I see is:
In this example, I have over 1000 movies that appear under the Documentary genre - but only 1 appears on the Movie recommendation screen.
I’m using the latest Plex Movie Agent
Edit// I dont seem to have the same issue with my TV library
Is this an older library, which was created using one of the legacy agents?
And if so, did you Refresh Metadata of the whole library after you converted it to use the new “Plex Movie” agent?
It was an older library but I refreshed metadata on the entire library after changing to the new agent.
I’ve been running the new Plex Agent for quite a while so there’s plenty of movies that have been added directly with the new agent also.
Is the above screenshot made under your own user account or is it made with one of your managed user accounts?
I’m asking because these could have restrictions applied to them, which have the potential to “thin out” the recommendations.
It was made with the main admin user
I’ve also noticed the “Top Movies by Genre” disappears at times - I assume it’s looking for a Genre that has no movies in it?
Could you pick 2 – 3 items, which have already been for longer in this library, ands extract the content of the guid="... property from each movie’s Plex XML info ?
Sorry, been busy the last couple of weeks.
Here are some GUID info from movies that were in my library pre update to Plex agent
Black Panther
guid=“plex://movie/5d776b05fb0d55001f559234”
Star Wars: Rise of Skywalker
guid=“plex://movie/5d7769ff47dd6e001f6cd584”
Bad Boys for Life
guid=“plex://movie/5d77686e0ab244002006db93”
I refreshed the metadata in movies that were appearing in “Top Movies” and “Top Unplayed” and now NO movies appear in these categories - so in effect I no longer have a “Top Movies” and “Top Unplayed Movies” in my Movies Recommendations despite being ticked under Libraries and having thousands of movies available.
It’s as if the Movie Recommendations only looks for movies with the Old Metadata Agent - and since there are no longer any - it doesn’t show anything.
Any ideas?
I can only speculate. Do you use any DNS block lists in your router or DNS resolver? To me it sounds as if Plex cannot contact some of its metadata sources.
Do also check your database for damage: 1. activate debug logging (not ‘verbose’!)
2. quit Plex Server
3. wait 1 minute
4. start Plex Server
5. wait 5 minutes
6. fetch log files and attach them here
Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.
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