Plex movie agent missing

Plex Media Server
1

Server Version#: Version 4.53.0
Player Version#:

Tryig to match my movie…Last update removed the Plex movie agent. the legacy one is still there.
and whose movie database are we using…apparently not IMDB because my movies are having problems matching.

2

log files please?

3

Which and where? And why would the log say where the Plex Movie agent went?

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I ask for the logs because if there was a problem reconfiguring , it would be in your server logs. The logs are under Settings - Server - Troubleshooting - Download Logs.

Also, seeing your logs helps me understand better what you’re describing.

I suppose you could take a region screenshot, share it, and help me understand better too.

5

Don’t see server under settings. Where on the server is it? Running Debian Stretch. I have access to the server.

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I think “Server” would be whatever friendly name you have assigned. For me, it’s simply “Plex”

7

If you’re not seeing Server under Settings then it’s not recognizing you as the owner.

Wrong account ? Not logged in / claimed ?

8

If by ‘server’ you mean my server, I can see my server, but no troubleshooting. Where on the server are the logs? I can get them directly. I am logged into plexpass also. Never mind I was reading you litteral.Plex Media Server Logs_2021-03-25_14-50-41.zip (2.0 MB)

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Same thing has happend to me too. Curious to see what you find out.

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@tannenba
@tramp78

Would you mind trying something for me?

Please create a new library section, of type Movie.
In that section,

  1. Use the same media folders
  2. Make certain, In the ADVANCED tab,
    a. Don’t pull content from other libraries
    b. Don’t create chapter images
    c. Don’t do any of the other extras except posters & metadata
  3. Let it quick spin up a parallel “test movie” library.

As you’re creating it. Please pay specific attention to the Agent selection

Let me know if it’s missing from there too

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the option for Plex Movie was there and after it scanned the media it was still there. Looks like the deal now is if the library was created with the new agent, that agent (and only that agent) is what is available ot fix a match. If you created it with the old agent, you now get a choice of Personal Media, The Movie Database, and Plex Movie )Legacy). I seem to remember being able to select Plex Movie.

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You should also have been presented , from the left margin:

Section → Manage → Upgrade Matching

This converts from the old to the new.

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I see that in libraries using the old agent. Does that update the agent to the new one or does it rescan the entire library with the new one? Curious. I’ve got some big movie libraries that I would love to have on the new one ongoing but I don’t want to rescan everything in there if possible.

14

Because I have a bunch of movies that use other agents (like NfoMovieImporter) I’ve been selectively picking the movies manually (usually in groups of 25 or so) and selecting “Refresh Metadata” The movies are then matched with the new agent if you’ve chosen that in the advanced section, and so far no problems. All new additions are matched with the new agent.

I would let it do a complete upgrade, if it wasn’t because of that peculiarity in my library though

15

refining my comment, the first was likely confusing. I’ve set my existing libraries to the new agent by editing the setting for the agent to the new one. All new additions are added with the new agent. You can also upgrade individual or groups of items with “Refresh Metadata,” you don’t need to do it all at once. Existing items remain tied to their old agent until then.

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When you upgrade the agent:

  1. The assigned agent changes to the new one.
  2. Each item is re-matched against the new agent to update it’s database guid value (the agent id match value)
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Not contradicting what you said, but if you simply change the agent to the new one in the advanced settings for the library, and don’t refresh metadata for the whole library, the items remain with the old guid until you refresh the item or library.

New items added to the library will use the new agent, existing items are not changed until a manual refresh. No? I think what @tramp78 is trying to avoid is re-matching all of his existing library, but use the new one for any new additions. Simply changing the agent for the library accomplishes that.

18

PMS isn’t going to do a ‘cold’ rematch. It still has the metadata info.
Mixing agents in a library really is ill-advised.

When you select “ugprade matching”, it does rematch, using the existing as the foundation. This is not like scanning an item cold. PMS does have all the existing information to work with.

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