Live TV & DVR not working on Shield

Server Version#: 1.19.3.2764
Player Version#:
Tuner Make/Model: HDHomerun connect Duo
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:

Hi All,
Currently I have a plex server set up on my win10 pc and shield 2017 and am having trouble watching live tv only when using the server on the shield. I can watch live tv from the pc on all of my devices but when i switch to the shield server I can’t watch on any device. I get an error message of playback error could not tune channel. I have deleted the dvr and re-added but that didn’t help. Any suggestions?
thanks
John

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