Live TV Guide not fully updating

General Discussions Plex Features
21

I’ve been trying for sometime now to get Plex to investigate a problem that exists with EPG guide data not fully populating during the nightly updates.

So far, I’ve not heard anything from Plex on the issue, even though I believe I’ve followed all the steps that would be needed to get a response (Hardware: Shield TV Pro, PMS version: 1.14.1.5490, uploaded logs and images.)

I’m at a loss as to how to get support for ongoing problems with the EPG. Am I missing something in this process or is it broken?

22

Thanks for the update. I am going out today so I will set it up to refresh. I presume it will finish in 6 hours. I will let you know.

23

Hi

Just an update. I sat in front of the PC while it did the refresh It took close to 40 minutes to get to 80%. AS I was watching the screen it then jumped to 100% and the message read refresh complete but when I went to the Guide I got the same blanks when I called up movies. I have had an issue with the PC freezing so that is why I sat in front of it while it refreshed and all seemed to be fine. I will investigate the PC issue.

Michael Flaherty

Plex Media Server Logs_2019-03-26_13-22-28.zip (5.77 MB)

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Hi

A final update. It was not Plex, it was not my PC it was the tuner device I am using. The HD HomeRun Connect duo has an option in the settings which limits the level of info downloaded. When I asked for everything to be downloaded it took a bit longer but all the info I wanted was available. Thanks again for you patience.

Michael Flaherty

1 Like
25

Where, exactly, did you find that setting? In Plex or on the tuner via the HDHomeRun interface?

26

Hi

It is in the DVR settings and is called enhanced.

Michael Flaherty

27D2CD18F67941498F997D7AC623C9E1.png708×1 82 Bytes

27

Just setup a new server and guide data is STILL not updating. I have 9 channels active but a week out only 4 show up…

Screenshot_2019-05-13%20Plex
Screenshot_2019-05-13%20Plex1003×499 505 KB

Plex Media (1.4 MB)

28

Need to resolve your network interface flapping first. Your log is filled with these messages as well as DNS not able to resolve plex.tv.

May 12, 2019 16:27:37.785 [0x7fc6b8ff9700] DEBUG - NetworkInterface: Notified of network changed (force=0)
May 12, 2019 16:27:37.788 [0x7fc6b8ff9700] DEBUG - Network change notification but nothing changed.
May 12, 2019 16:28:40.782 [0x7fc6b8ff9700] DEBUG - NetworkInterface: received Netlink message len=64, type=RTM_NEWLINK, flags=0x0
May 12, 2019 16:28:40.783 [0x7fc6b8ff9700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=3, flags=0x1003, change=0x0
May 12, 2019 16:28:40.783 [0x7fc6b8ff9700] DEBUG - Network change.
29

Is this still a problem. I can see there was a timeout during one of the incremental guide refresh actions

May 12, 2019 13:28:34.144 [0x7fc6677fe700] DEBUG - Activity: updated activity d764f505-3324-41cb-acf4-6f7f02b5db22 - completed 3% - Refreshing guide data

May 12, 2019 13:28:38.212 [0x7fc6677fe700] DEBUG - EPG[onconnect]: Step 3/84 (2019-05-13T04:00Z) (network: 77.5 sec, database: 92.1 sec total: 93.1 sec)

May 12, 2019 13:28:38.212 [0x7fc6677fe700] DEBUG - Activity: updated activity d764f505-3324-41cb-acf4-6f7f02b5db22 - completed 3% - Refreshing guide data

May 12, 2019 13:29:07.722 [0x7fc6b8ff9700] DEBUG - NetworkInterface: received Netlink message len=64, type=RTM_NEWLINK, flags=0x0
May 12, 2019 13:29:07.722 [0x7fc6b8ff9700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=3, flags=0x1003, change=0x0
May 12, 2019 13:29:07.722 [0x7fc6b8ff9700] DEBUG - Network change.
May 12, 2019 13:29:07.722 [0x7fc6b8ff9700] DEBUG - NetworkInterface: Notified of network changed (force=0)
May 12, 2019 13:29:07.724 [0x7fc6b8ff9700] DEBUG - Network change notification but nothing changed.

May 12, 2019 13:30:08.252 [0x7fc6677fe700] ERROR - Error issuing curl_easy_perform(handle): 28
May 12, 2019 13:30:08.254 [0x7fc6677fe700] ERROR - EPG: received HTTP response of 408 from request to https://tmsapi.plex.tv/v1.1/lineups/USA-OTA97123/grid?api_key=xxx&endDateTime=2019-05-13T12%3A00Z&imageSize=Ms&imageText=false&startDateTime=2019-05-13T08%3A00Z

May 12, 2019 13:30:19.319 [0x7fc6677fe700] DEBUG - Activity: updated activity d764f505-3324-41cb-acf4-6f7f02b5db22 - completed 4% - Refreshing guide data
May 12, 2019 13:30:24.672 [0x7fc6677fe700] DEBUG - EPG[onconnect]: Step 4/84 (2019-05-13T08:00Z) (network: 178.5 sec, database: 97.5 sec total: 199.6 sec)
May 12, 2019 13:30:24.672 [0x7fc6677fe700] DEBUG - Activity: updated activity d764f505-3324-41cb-acf4-6f7f02b5db22 - completed 4% - Refreshing guide data

If still a problem, please provide logs again and screenshots showing the enabled channels as showing on DVR Settings page

Thanks

30

Sorry. I gave up on Gracenote. I have three plex servers and I’m using Zap2XML on all of them. I get accurate updates all the time without needing to worry that the guide is out of date.

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