Live TV on Win PC reverts to Guide in middle of program

Plex Players Desktop Players
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1

Server Version#: 1.41.7.9799-5bce000f7
Player Version#: 1.109.0.329.ea562b95
Tuner Make/Model: HDHomerun FLEX Quattro
Guide/Lineup name:
Using XMLTV?: No
Channel number/Name: All Channels
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

When watching live TV on Win PC, the picture will revert to the Guide, sometimes after a couple minutes, sometimes after an hour. This also happened to a new Win 11 computer with no applications installed except for Plex. Is this a bug in the Plex for Windows or is it a server issue? This problem is certainly annoying.

3

Would need server logs to say for sure but it sounds like your Temporary transcoder space it too small.

4

Plex Media Server Logs_2025-05-21_13-53-04.zip (4.5 MB)
BTW, recording and recording playback have worked just fine.

5

Nothing definitive only :

May 20, 2025 21:58:49.053 [135678975290168] DEBUG - Failed to stream media, client probably disconnected after 643203072 bytes: 104 - Connection reset by peer

I’ll upgrade to that Windows version and let Live TV play for a while.

Just to confirm this is SMJ-COMPUTER? If I can’t replicate would need client debut logs.

6

This was KDJ-COMPUTER which I regularly use to watch TV as I am exercising. My wife uses SMJ-COMPUTER for watching recorded TV.

7

Attached is the debug log taken immediately after last failure.
Plex Debug Log.txt (87.2 KB)

8

Thank you for the debug file, it is looking like a setup problem with this machine.

Did you or do you have a Plex Server running on this client? The client continually tries to connect to localhost and fails. Client should only do that if you have downloaded files or running a server locally. I guess other possibilities are if the primary adapter drops connection or VPN interfering with the localhost.

I have tested multiple server versions and all sessions have run over 2 hours without breaking so I am stumped at this point.

Good

 {
    "type": "log:message",
    "level": 2,
    "message": "[EmbeddedServerEventManager] Opened server event connection to media-server at wss://192-168-1-171.1822abce942e4e39b8d3de3a5674285b.plex.direct:32400/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.109.0.329-ea562b95&X-Plex-Client-Identifier=rc5ycbrfm5c08qcslt6lades&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.26100&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device-Name=Test-PC2&X-Plex-Device-Screen-Resolution=1920x1080%2C1920x1080&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=REDACTED",
    "time": "2025-05-24T23:18:00.429Z"
  },

Bad

  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.109.0.329-ea562b95&X-Plex-Client-Identifier=rc5ycbrfm5c08qcslt6lades&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.26100&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device-Name=Test-PC2&X-Plex-Device-Screen-Resolution=1920x1080%2C1920x1080&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en&X-Plex-Session-Id=fc1b51bb-afde-484b-80ea-1832e4cdbafe",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2025-05-24T23:18:03.816Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2025-05-24T23:18:03.819Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2025-05-24T23:18:03.819Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2025-05-24T23:18:03.823Z"
  }
9

This problem occurs on both my regular computer and also on my new test computer, so it is not unique to a particular computer. The server is running on a separate Linux computer. If I interpret what you are sayoing correctly, this problem would also appear when replaying a recorded program. I infrequently watch recordings, so I will set the test computer to do so and see what happens. My wife says she has never had a problem with recordings on her computer.

10

Could this be a network problem with my router, as the problem seems to be on all computers on this network?

11

I misunderstood that it was only the one pc. If it affecting more than one device then yes, a router or switch could be dropping the connection.

12

Problem solved! It was a bad ethernet cable. Thank you for your help in sorting things out.

13

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