Plex for Windows Live TV stops after 5 mins

Live TV & DVR
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1

Server Version#: 1.20.1.3252-a78fef9a9
Player Version#: 1.19.0.1399-31d8c803
Tuner Make/Model: HDHomerun HDHR5-2US
Guide/Lineup name:
Using XMLTV?: No
Channel number/Name:

Plex for Windows will play Live TV for about 4-5 mins, then the video will close and go back to the guide as if I had closed it.

The issue does not happen on the iOS app on 2 different iOS devices in the household, as well as a Roku device. Seems to be only Plex for Windows.

1 Like
2

I see the same issue. It happens for managed users but not the admin account. The issue is not experienced using Roku.

Server
Plex Media Server 1.20.1.3252-a78fef9a9

Player
Windows 10 Pro / Plex for Windows 1.19.0.1399-31d8c803

Tuner: HDHomeRun EXTEND

3

I tried the admin account and it did go for about 10 mins until the end of a show. Once it reached the end, it seemed to jump about 5 mins backwards in time and resumed playing from there?!?

I’ll have to keep trying the admin account on Windows to see if there is a difference.

4

Are you using the play icon on the channel number or the one on the program listing?

5

I’ve confirmed the issue exists whether using the play icon on the channel number or the program listing play icon.

6

I use the program listing but I will try the channel.

7

Channel doesn’t make a difference. Also noticed that even in the admin account, at the end of a show it goes back to the beginning of the show instead of the next show. This actually caused a big problem as I was watching a show I was recording. When the show was over, it froze (I’m guessing because it tried to go back). Plex Media Server had closed even though Plex for Windows was still running. I also lost the recordings I was doing as well.

8

Version 1.19.0.1399-31d8c803

This happens to me also. Any updates?

9

Happens to me as well:

Linux server running Ubuntu 18.04LTS
plexmediaserver_1.20.1.3252-a78fef9a9_amd64.deb

Windows 10 client:
Version 1.19.0.1399-31d8c803

HDHomeRun Connect Quatro:
Model: HDHR5-4US

10

What is the release cycle for the Windows client? Will a fix for this make it in?

11

Upgraded Plex for Windows a couple of days ago to 1.20.0.1406-f47a81b7. Issue is still present. Is anyone from Plex actually looking into this?

12

Upgraded Plex Media Server to 1.20.3.3401-ea77aa162, issue still persists.

13

Same with Plex Media Server 1.20.2.3402.

14

Please provide a log from the app after this happens. Indicate approximately what time the playback stopped.

15

I’ve had this issue as well, but seems to work after I updated to the beta branch version: 1.20.3.3421

16

Do I need to enable logging somewhere?

17

Upgraded to PMS 1.20.3.3437 and the issue is still there.

18

No such luck. Were you running Plex through a web broswer or the Windows app? The issue only happens there, not on iOS, Roku, etc.

19

I have player logs when the issue occurs. Is there a place I can send?

1 Like
20

Plex freezes on Android TV boxes, has for a while now.
As someone suggested re-booting the HDHR, well that didn’t work for me. I tried some “live TV” and sure enough after a few minutes it freezes. Like it alwasys does. (Live TV is worthless on my android box, the Roku is fine.) When I leave plex I get a prompt on the Android TV home screen that the Live TV program is still playing in Plex. So with options open or close, I try open, that just takes me to the Plex home screen. Again if I leave plex it says the live tv session is playing the program that froze. So I choose close. No live TV for me.2020-10-19T04:00:00Z