Live TV reappears in sidebar after being unpinned

Plex Players Streaming Devices
1

Server Version#: 1.21.0.3711
Player Version#: 8.9.2.21619

Using the latest Plex app on a Nvidia Shield TV.

Steps to reproduce:

  1. Unpin Live TV from the sidebar
  2. Close Plex (from background as well)
  3. Reopen Plex and Live TV will have reappeared in the sidebar

This is 100% reproducible and only happens with Live TV, not the other libraries in my sidebar. I never have and never will have any interest in the Live TV “feature” of Plex. It is painfully reminiscent of the ad-riddled cancer that became of cable TV. In the past I have been able to disable or hide the Live TV “features” so I sincerely hope this is a bug and not intended functionality.

2

Check your account settings. Make sure Live TV is disabled.

3

Disabling Live TV may be the resolution for this user, but if Plex isn’t respecting the pinning choice when Live TV is enabled, it’s a problem.

4

Already did this ages ago, no dice.

5

If I disable the Online Media Sources they disappear from all my clients, including my Shield (2015 Pro). If Live TV is pinned at the time, it does not appear the next time I launch the Plex app.

When the Online Media Sources are enabled, Plex respects my pinned/unpinned choices on my Shield. I’m running version 8.11.0.21963 (beta). I did not see anything applicable in the beta release notes, but possibly behavior has changed between 8.9.x and 8.11.x.

I normally keep the online media sources disabled, so cannot say how earlier versions of the Plex app behaved on my Shield.

Only suggestions I can think of are the rather generic items of resetting the customizations and clearing any cached data. They won’t help if what you are experiencing is a bug. They might help if the app is just in a strange state for some reason.

Reset Customizations - This resets what libraries are pinned. Select the three dots in the upper right corner of the Plex app home page. You’ll see the option to reset customizations.

Clear Cached Data - Sign out of the app, then go into the Shield settings, force stop the app then clear data. Re-launch the Plex app, sign in, etc.

6

Your original assumption was correct. My Live TV setting was set to “Disabled for Managed Users” rather than just “Disabled” which works as intended. I could have sworn I had this set to “Disabled” but maybe not.

7

This has been happening since Plex added the various “helpful” items, starting with Tidal. I thought it had finally stopped, but after many updates to Plex server on my Synology, today’s update install reênabled Live TV on ALL users.

Reports of this (many) are always met with “you did something wrong, Plex doesn’t do this and this doesn’t happen, Maybe you imagined it,” On my wife’s user name, the update also enabled “Movies and TV Shows”. At least it didn’t bring back Tidal, she might have broken something if she’d seen that again.

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.