Server Version#: 1.18.2.2029
Player Version#: 7.24.3.13840
When Live TV plays 16:9 SD channels, they are rendered incorrectly at 4:3 on most of my clients. I’ve attached logs and screenshots for reference. HD channels render correctly at 16:9 on all clients.
See test results below.
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Windows PMP correctly plays SD channels at 16:9
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Android tablet correctly plays SD channels at 16:9 (see logs attached for reference)
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Android TV incorrectly plays SD channels at 4:3 (see logs attached).
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Android phone incorrectly plays SD channels at 4:3 (see logs attached)
Looking at the logs, I noticed that on the working device (my android tablet), “direct play” fails so the client switches to transcode. In this case, the content displays correctly at 16:9. Also, my Windows PMP client plays correctly at 16:9.
However my android devices that use “direct play” are squashed to 4:3 (see screenshots and logs). Please help!
Thanks, Elton.
Client_Android tablet_aspect 16-9 (correct).log (158.3 KB)
Client_Android phone_aspect 4-3 (faulty).log (168.8 KB)
Client_Android TV_aspect 4-3 (faulty).log (176.6 KB)
Plex Media Server Logs_2019-11-21_08-06-46.zip (7.0 MB)
