Server Version#: 4.36.1
Player Version#: 8.2.0.18507
This is a continuation of the bug originally reported here. I’m starting this new Android TV specific thread per @MovieFan’s request.
Issue: When watching multiple shows in a row on live TV, timeshifting breaks and will take you back to the first show you were watching instead of the current show. Perhaps I just happened to run into an unrelated issue, but It also seems like it may be causing an issue within the Android TV OS that affects other apps as well and prevents them from playing video.
Steps to reproduce:
Go to the guide and choose a channel to play.
Let it continue through the first show, and two others.
At some point in the 3rd show, use the “skip back” button a few times.
Now use “skip forward” and you should be back at the first show you watched.
plex_timeshift.txt (936.5 KB)
This log contains only the actions up until this point.
.
Not sure if it’s completely related or a separate bug, but another issue…
After reproducing the issue above, I tried to exit back to the guide so I could quickly get back to live TV on the channel I was watching.
From the guide, I tried to change to a different channel. It displayed the spinner for several seconds before I tried to change back to the original channel I was watching.
The spinner showed for several seconds on the original channel as well before the PLEX app eventually crashed and I was back on the Shield home screen.
I loaded PLEX again, went back to the guide, and tried to load the channel again. Once again it showed the spinner for several seconds before crashing and bringing me back to the Shield home screen.
I loaded PLEX again, went back to the guide, and tried to load a different channel. It crashed again.
I loaded PLEX again and tried to watch a downloaded show. It would not load.
Then I tried to load Emby, YouTube, and HBO Max. None of them were able to play a video either until I reset my Shield. So it appears that PLEX may have been able to crash something within the Android system that then affected multiple apps.
plex_timeshift-and-crash.txt (1.7 MB)
This log should include the first issue mentioned above along with the subsequent video player failures and app crashes)
@MovieFan What else do you guys need here to acknowledge these 2 bugs and add them to the backlog?
Rather interesting response I just got from one of Plex’s moderators on the subject… Apparently they would rather threaten and ban paying customers instead of actually addressing a bug that has been brought to their attention.
trumpy81
Please do NOT ping me. I have no knowledge of your issue.
LiveTV / DVR is not my area of expertise, otherwise I would help you.
If you continue to ping moderators and employees like this, you may find yourself banned from the forums.
A lack of response may indicate:
The issue has already been addressed or is in the process of being addressed
The employees are busy with other tasks and duties, related or unrelated to the issue
No one has anything to offer in the way of an explanation / solution
Other threads may have already addressed the issue, with or without a solution.
Hi @CodeCat5,
While I understand you may be frustrated, spamming employees and moderators is not an appropriate way to get what you want. As trumpy81 said, there are many reasons you may not get an immediate response, and tagging everyone you can find isn’t helpful, and doesn’t win you any favours.
With regards to the actual issue in your post, Live TV isn’t an area I have much experience with, so I can’t offer much help in this regard.
Please remain civil, and refrain from harassing staff and moderators, even when you’re feeling frustrated or annoyed.
1 Like
@aubrey.wodonga I, along with several others, have been completely ignored when it comes to the bugs in your software that have been present for over a year at this point. I’m sorry if you don’t like my tactics, but quite frankly, I couldn’t care less at this point. I’ve paid good money for software that I expect to work as advertised. Your company has sold software that does not work as advertised. I don’t think it’s too much to expect it to work as advertised. If you guys can’t handle that, then you need to refund your paying customers. Pretty simple concept, yea? If you are unable to provide the service that I paid for, then I’d like the money that I paid returned to me.
Refund my money and I will never post again. Fix your issues which were advertised as part of your PAID platform, and I will never complain again. Until one of those happens… Well, no justice, no peace. FFS, All I’m asking is to receive what I paid for. Why is that so much???
@trumpy81 HAHA, great to see that someone is finally paying attention…
I never asked for support on ANY of your free features. I supposed it’s too much to expect for your actual PAID features to work as advertised though?
I’m still waiting on an answer to a very simple question though…
What does it take for a PLEX employee to actually acknowledge a bug??
FFS man, I’m not complaining about FREE features. I’m complaining about features within your PAID LIVE TV service that you guys have been ignoring, which were reported over a year ago.
I guess I’m expecting too much to think that your PAID software actually works AS ADVERTISED???
@trumpy81 - edit
FFS man, I give up. This is pointless, and I’m moving on if this is seriously how you guys treat paying customers. Take care!
Just a quick post to add to the perspective here… I pointed out a bug, added logs, and did the best I could to help PLEX resolve it. All I got in return was hostility…
