Local Files for TV Show Trailers and Extras

Server Version#: 4.108.0
Player Version#: Chrome on linux

Following thie article - https://support.plex.tv/articles/local-files-for-tv-show-trailers-and-extras/ - I’ve created a subfolder names Interviews to house an interview with the show author, but it is not showing when I access the TV Series on my player. Below the Directory Structure:

image

Appreciate any insights on how to make this work.

Regards!

Have you made sure that plex:plex has access permissions to both folder and files?
Did you Refresh Metadata of that particular show after adding the files?

Yes to both questions. Plex only see the seasons:

Local extras for tv shows are only supported when using the new agent.
Have you checked that the agent of this library is “Plex Series”?

Yes

Stupid Q: did you scroll further down, than what is shown in the above screenshot?

Yes, has the Extras created by Plex.

Is “Use local assets” checked?

Yes, it is.

I guess it’s time for log files.
Enable “debug” logging
Disable “verbose” logging on the server.
Stop and restart the server.
Remove the extras files.
Scan the library.
Empty the library trash.

Now add the extras files again.
Refresh Metadata of the whole Thunderbirds show.

Wait 5 minutes.
Fetch server logs and post the whole zip archive. (per PM if you want)

At least the logs say that the extras were indeed sucessfully added.

Oct 22, 2023 21:50:04.625 [140118646868792] DEBUG - [Req#670] There were 1 top-level paths for Thunderbirds.
Oct 22, 2023 21:50:04.660 [140118646868792] DEBUG - [Req#670] Asked to cull library timeline before time 1698010204, we're starting with 0 items.
Oct 22, 2023 21:50:04.660 [140118646868792] DEBUG - [Req#670] Library timeline cull complete with 0 items left.
Oct 22, 2023 21:50:04.660 [140118646868792] DEBUG - [Req#670] Scanning TV Shows using en-US(Plex TV Series) with 32 current media items and 1 section locations in the database.
Oct 22, 2023 21:50:04.660 [140118646868792] DEBUG - [Req#670] Performing a scan with 'Plex TV Series' (language: en-US virtual: 0).
Oct 22, 2023 21:50:04.660 [140118646868792] DEBUG - [Req#670]   * Scanning /mnt/media/vol2/TVShows/Thunderbirds
Oct 22, 2023 21:50:04.664 [140118646868792] DEBUG - [Req#670] Scanner: Processing directory /mnt/media/vol2/TVShows/Thunderbirds (parent: yes)
Oct 22, 2023 21:50:04.669 [140118646868792] DEBUG - [Req#670] Skipping over directory 'Thunderbirds', as nothing has changed; removing 0 media items from map.
Oct 22, 2023 21:50:04.670 [140118646868792] DEBUG - [Req#670] Scanner: Processing directory /mnt/media/vol2/TVShows/Thunderbirds/Season 01 (parent: yes)
Oct 22, 2023 21:50:04.678 [140118646868792] DEBUG - [Req#670] Skipping over directory 'Thunderbirds/Season 01', as nothing has changed; removing 26 media items from map.
Oct 22, 2023 21:50:04.678 [140118646868792] DEBUG - [Req#670] Scanner: Processing directory /mnt/media/vol2/TVShows/Thunderbirds/Season 02 (parent: yes)
Oct 22, 2023 21:50:04.681 [140118646868792] DEBUG - [Req#670] Skipping over directory 'Thunderbirds/Season 02', as nothing has changed; removing 6 media items from map.
Oct 22, 2023 21:50:04.681 [140118646868792] DEBUG - [Req#670] Scanner [Plex TV Series]: Idle and left with 32 media items.
Oct 22, 2023 21:50:04.681 [140118646868792] DEBUG - [Req#670] Removing 0 media items that were left.
Oct 22, 2023 21:50:04.681 [140118646868792] DEBUG - [Req#670] Removing 0 directories that were left.
Oct 22, 2023 21:50:04.694 [140118646868792] DEBUG - [Req#670] Collections: Found 0 collections tags in section 55.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: We had 0 collections in the library already.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: Synced tags in section 55 in 0ms.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: Found 0 collections tags in section 55.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: We had 0 collections in the library already.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: Synced tags in section 55 in 0ms.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: Found 0 collections tags in section 55.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: We had 0 collections in the library already.
Oct 22, 2023 21:50:04.695 [140118646868792] DEBUG - [Req#670] Collections: Synced tags in section 55 in 0ms.
Oct 22, 2023 21:50:04.697 [140118646868792] DEBUG - [Req#670] Collections: Refreshed attributes for 0 collections in section 55 in 2ms.
Oct 22, 2023 21:50:04.698 [140118646868792] DEBUG - [Req#670] Collection: Refreshed visibility in section 55 in 0ms.
Oct 22, 2023 21:50:04.699 [140118646868792] DEBUG - [Req#670] Refreshing metadata for 'Thunderbirds' (agent: tv.plex.agents.series)
Oct 22, 2023 21:50:04.699 [140118646868792] DEBUG - [Req#670] MetadataAgentPostProcessor: adding id 506981 to refresh queue (0 items in queue)
Oct 22, 2023 21:50:04.700 [140118698249016] DEBUG - Completed: [[2600:1700:8991:2d8f:151:df99:4bf9:ccd9]:61668] 200 PUT /library/metadata/506981/refresh (15 live) #670 TLS GZIP 84ms 331 bytes (pipelined: 4)
Oct 22, 2023 21:50:04.705 [140118642649912] DEBUG - [Req#670] Activity: registered new activity 12e5e36a-853f-43a2-aead-009d42c3d8c3 - "Updating Metadata"
Oct 22, 2023 21:50:04.968 [140118642649912] DEBUG - [Req#670/JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/a31c019-4614-linux-x86_64/' X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Media Scanner" --match --type 2 --log-file-suffix " Matcher" --item 506981
Oct 22, 2023 21:50:04.968 [140118642649912] DEBUG - [Req#670/JobRunner] Jobs: Starting child process with pid 7394
Oct 22, 2023 21:50:05.305 [140118703078200] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Media Scanner' exit code for process 7394 is 0 (success)
Oct 22, 2023 21:50:05.345 [140118642649912] DEBUG - [Req#670] Extras: 8 existing extras.
Oct 22, 2023 21:50:05.345 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Lauching Thunderbirds Documentary' and found matched: 0 Media matched: 0
Oct 22, 2023 21:50:05.357 [140118642649912] DEBUG - [Req#670] Added new metadata item (Lauching Thunderbirds Documentary) with ID 507063
Oct 22, 2023 21:50:05.358 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Lauching Thunderbirds Documentary) with ID 507063
Oct 22, 2023 21:50:05.359 [140118644759352] DEBUG - [Req#670] HubCache: Expiring '1/continueWatching/1/hubs/continueWatching/items/enexternal-media,indirect-media,hub-style-list/contentDirectoryID=54%2C60%2C56%2C57%2C58%2C61%2C62%2C67%2C63%2C59%2C68%2C55%2C65%2C69' because of event plex.event.item.created.
Oct 22, 2023 21:50:05.379 [140118642649912] DEBUG - [Req#670] Updating part with ID=791070 [/mnt/media/vol2/TVShows/Thunderbirds/Interviews/Lauching Thunderbirds Documentary.mkv]
Oct 22, 2023 21:50:05.382 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds' and found matched: 1 Media matched: 1
Oct 22, 2023 21:50:05.382 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: Best Of The Thunderbirds' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.382 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.382 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Best Of The Thunderbirds) with ID 506985
Oct 22, 2023 21:50:05.390 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Best Of The Thunderbirds) with ID 506985
Oct 22, 2023 21:50:05.394 [140118642649912] DEBUG - [Req#670] Updating part with ID=791071 []
Oct 22, 2023 21:50:05.396 [140118642649912] DEBUG - [Req#670] Updating part with ID=791072 []
Oct 22, 2023 21:50:05.397 [140118642649912] DEBUG - [Req#670] Deleting media item 742334.
Oct 22, 2023 21:50:05.398 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506985, count is now 3.
Oct 22, 2023 21:50:05.400 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506985, is has a dead item count of 0.
Oct 22, 2023 21:50:05.400 [140118642649912] DEBUG - [Req#670] Deleting media item 742335.
Oct 22, 2023 21:50:05.401 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506985, count is now 2.
Oct 22, 2023 21:50:05.402 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506985, is has a dead item count of 0.
Oct 22, 2023 21:50:05.403 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: Gerry Anderson Remembers Pitching Thunderbirds' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.403 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.403 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Gerry Anderson Remembers Pitching Thunderbirds) with ID 506986
Oct 22, 2023 21:50:05.410 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Gerry Anderson Remembers Pitching Thunderbirds) with ID 506986
Oct 22, 2023 21:50:05.413 [140118642649912] DEBUG - [Req#670] Updating part with ID=791073 []
Oct 22, 2023 21:50:05.415 [140118642649912] DEBUG - [Req#670] Updating part with ID=791074 []
Oct 22, 2023 21:50:05.415 [140118642649912] DEBUG - [Req#670] Deleting media item 742336.
Oct 22, 2023 21:50:05.417 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506986, count is now 3.
Oct 22, 2023 21:50:05.418 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506986, is has a dead item count of 0.
Oct 22, 2023 21:50:05.418 [140118642649912] DEBUG - [Req#670] Deleting media item 742337.
Oct 22, 2023 21:50:05.419 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506986, count is now 2.
Oct 22, 2023 21:50:05.421 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506986, is has a dead item count of 0.
Oct 22, 2023 21:50:05.422 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: Thunderbird 2 Launch' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.422 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.422 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Thunderbird 2 Launch) with ID 506987
Oct 22, 2023 21:50:05.427 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Thunderbird 2 Launch) with ID 506987
Oct 22, 2023 21:50:05.429 [140118642649912] DEBUG - [Req#670] Updating part with ID=791075 []
Oct 22, 2023 21:50:05.430 [140118642649912] DEBUG - [Req#670] Updating part with ID=791076 []
Oct 22, 2023 21:50:05.431 [140118642649912] DEBUG - [Req#670] Updating part with ID=791077 []
Oct 22, 2023 21:50:05.431 [140118642649912] DEBUG - [Req#670] Deleting media item 742338.
Oct 22, 2023 21:50:05.432 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506987, count is now 5.
Oct 22, 2023 21:50:05.434 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506987, is has a dead item count of 0.
Oct 22, 2023 21:50:05.434 [140118642649912] DEBUG - [Req#670] Deleting media item 742339.
Oct 22, 2023 21:50:05.435 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506987, count is now 4.
Oct 22, 2023 21:50:05.437 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506987, is has a dead item count of 0.
Oct 22, 2023 21:50:05.437 [140118642649912] DEBUG - [Req#670] Deleting media item 742340.
Oct 22, 2023 21:50:05.438 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506987, count is now 3.
Oct 22, 2023 21:50:05.440 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506987, is has a dead item count of 0.
Oct 22, 2023 21:50:05.440 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: Rolls Royce Machine Gun' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.440 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.440 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Rolls Royce Machine Gun) with ID 506988
Oct 22, 2023 21:50:05.446 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Rolls Royce Machine Gun) with ID 506988
Oct 22, 2023 21:50:05.448 [140118642649912] DEBUG - [Req#670] Updating part with ID=791078 []
Oct 22, 2023 21:50:05.449 [140118642649912] DEBUG - [Req#670] Updating part with ID=791079 []
Oct 22, 2023 21:50:05.450 [140118642649912] DEBUG - [Req#670] Updating part with ID=791080 []
Oct 22, 2023 21:50:05.451 [140118642649912] DEBUG - [Req#670] Deleting media item 742341.
Oct 22, 2023 21:50:05.451 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506988, count is now 5.
Oct 22, 2023 21:50:05.452 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506988, is has a dead item count of 0.
Oct 22, 2023 21:50:05.453 [140118642649912] DEBUG - [Req#670] Deleting media item 742342.
Oct 22, 2023 21:50:05.453 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506988, count is now 4.
Oct 22, 2023 21:50:05.454 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506988, is has a dead item count of 0.
Oct 22, 2023 21:50:05.454 [140118642649912] DEBUG - [Req#670] Deleting media item 742343.
Oct 22, 2023 21:50:05.455 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506988, count is now 3.
Oct 22, 2023 21:50:05.461 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506988, is has a dead item count of 0.
Oct 22, 2023 21:50:05.461 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: Recovery Vehicle In Action' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.461 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.461 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Recovery Vehicle In Action) with ID 506989
Oct 22, 2023 21:50:05.465 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Recovery Vehicle In Action) with ID 506989
Oct 22, 2023 21:50:05.468 [140118642649912] DEBUG - [Req#670] Updating part with ID=791081 []
Oct 22, 2023 21:50:05.470 [140118642649912] DEBUG - [Req#670] Updating part with ID=791082 []
Oct 22, 2023 21:50:05.471 [140118642649912] DEBUG - [Req#670] Updating part with ID=791083 []
Oct 22, 2023 21:50:05.472 [140118642649912] DEBUG - [Req#670] Deleting media item 742344.
Oct 22, 2023 21:50:05.473 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506989, count is now 5.
Oct 22, 2023 21:50:05.475 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506989, is has a dead item count of 0.
Oct 22, 2023 21:50:05.475 [140118642649912] DEBUG - [Req#670] Deleting media item 742345.
Oct 22, 2023 21:50:05.476 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506989, count is now 4.
Oct 22, 2023 21:50:05.478 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506989, is has a dead item count of 0.
Oct 22, 2023 21:50:05.478 [140118642649912] DEBUG - [Req#670] Deleting media item 742346.
Oct 22, 2023 21:50:05.480 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506989, count is now 3.
Oct 22, 2023 21:50:05.482 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506989, is has a dead item count of 0.
Oct 22, 2023 21:50:05.482 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: Virgil Lands At The Secret Base' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.482 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.482 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Virgil Lands At The Secret Base) with ID 506990
Oct 22, 2023 21:50:05.489 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: Virgil Lands At The Secret Base) with ID 506990
Oct 22, 2023 21:50:05.492 [140118642649912] DEBUG - [Req#670] Updating part with ID=791084 []
Oct 22, 2023 21:50:05.494 [140118642649912] DEBUG - [Req#670] Updating part with ID=791085 []
Oct 22, 2023 21:50:05.495 [140118642649912] DEBUG - [Req#670] Updating part with ID=791086 []
Oct 22, 2023 21:50:05.495 [140118642649912] DEBUG - [Req#670] Deleting media item 742347.
Oct 22, 2023 21:50:05.496 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506990, count is now 5.
Oct 22, 2023 21:50:05.498 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506990, is has a dead item count of 0.
Oct 22, 2023 21:50:05.498 [140118642649912] DEBUG - [Req#670] Deleting media item 742348.
Oct 22, 2023 21:50:05.499 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506990, count is now 4.
Oct 22, 2023 21:50:05.502 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506990, is has a dead item count of 0.
Oct 22, 2023 21:50:05.502 [140118642649912] DEBUG - [Req#670] Deleting media item 742349.
Oct 22, 2023 21:50:05.503 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506990, count is now 3.
Oct 22, 2023 21:50:05.507 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506990, is has a dead item count of 0.
Oct 22, 2023 21:50:05.507 [140118642649912] DEBUG - [Req#670] Extras: Checked extra 'Thunderbirds: International Rescue Ready To Help The Army' and found matched: 1 Media matched: 0
Oct 22, 2023 21:50:05.507 [140118642649912] DEBUG - [Req#670] Extras: Item matched, but media didn't, so we're recreating.
Oct 22, 2023 21:50:05.507 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: International Rescue Ready To Help The Army) with ID 506991
Oct 22, 2023 21:50:05.512 [140118642649912] DEBUG - [Req#670] Updating metadata item (save) (Thunderbirds: International Rescue Ready To Help The Army) with ID 506991
Oct 22, 2023 21:50:05.515 [140118642649912] DEBUG - [Req#670] Updating part with ID=791087 []
Oct 22, 2023 21:50:05.516 [140118642649912] DEBUG - [Req#670] Updating part with ID=791088 []
Oct 22, 2023 21:50:05.517 [140118642649912] DEBUG - [Req#670] Updating part with ID=791089 []
Oct 22, 2023 21:50:05.518 [140118642649912] DEBUG - [Req#670] Deleting media item 742350.
Oct 22, 2023 21:50:05.519 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506991, count is now 5.
Oct 22, 2023 21:50:05.520 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506991, is has a dead item count of 0.
Oct 22, 2023 21:50:05.520 [140118642649912] DEBUG - [Req#670] Deleting media item 742351.
Oct 22, 2023 21:50:05.521 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506991, count is now 4.
Oct 22, 2023 21:50:05.523 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506991, is has a dead item count of 0.
Oct 22, 2023 21:50:05.523 [140118642649912] DEBUG - [Req#670] Deleting media item 742352.
Oct 22, 2023 21:50:05.525 [140118642649912] DEBUG - [Req#670] Was connected to metadata item 506991, count is now 3.
Oct 22, 2023 21:50:05.527 [140118642649912] DEBUG - [Req#670] Updating deletion state for metadata item 506991, is has a dead item count of 0.

It’s even performing a file analysis of these extras:

Oct 22, 2023 21:50:05.781 [139836824226624] DEBUG - Analyzing media parts for item 507063 (Lauching Thunderbirds Documentary): 742423
Oct 22, 2023 21:50:05.786 [139836824226624] DEBUG - [ID 791070] Media part analysis: /mnt/media/vol2/TVShows/Thunderbirds/Interviews/Lauching Thunderbirds Documentary.mkv
Oct 22, 2023 21:50:05.787 [139836824226624] DEBUG - [MI] Opening input file: "/mnt/media/vol2/TVShows/Thunderbirds/Interviews/Lauching Thunderbirds Documentary.mkv"
Oct 22, 2023 21:50:05.787 [139836824226624] DEBUG - [FFMPEG] - Opening '/mnt/media/vol2/TVShows/Thunderbirds/Interviews/Lauching Thunderbirds Documentary.mkv' for reading
Oct 22, 2023 21:50:05.787 [139836824226624] DEBUG - [FFMPEG] - Setting default whitelist 'file,crypto,data'
Oct 22, 2023 21:50:05.788 [139836824226624] DEBUG - [FFMPEG] - Format matroska,webm probed with size=2048 and score=100
Oct 22, 2023 21:50:05.788 [139836824226624] DEBUG - [FFMPEG] - st:0 removing common factor 1000000 from timebase
Oct 22, 2023 21:50:05.788 [139836824226624] DEBUG - [FFMPEG] - st:1 removing common factor 1000000 from timebase
Oct 22, 2023 21:50:05.788 [139836824226624] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 2744 bytes read:33593 seeks:2 nb_streams:2
Oct 22, 2023 21:50:05.789 [139836824226624] DEBUG - [FFMPEG] - Format yuv420p chosen by get_format().
Oct 22, 2023 21:50:05.789 [139836824226624] DEBUG - [FFMPEG] - All info found
Oct 22, 2023 21:50:05.789 [139836824226624] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 27373 bytes read:66361 seeks:2 frames:4
Oct 22, 2023 21:50:05.797 [139836824226624] DEBUG - [MI]  * 2c6bb5f191635713e3214dfe79b15ceedd3f2c4a [mkv mpeg2video/ac3] Duration: 2716064ms, 720x480 (1.777083) 29.970fps, bitrate=5165kbps, audio channels=2, optimizedForStreaming=0 ("/mnt/media/vol2/TVShows/Thunderbirds/Interviews/Lauching Thunderbirds Documentary.mkv")
Oct 22, 2023 21:50:05.797 [139836824226624] DEBUG - [MI] Importing 2 media chapters.
Oct 22, 2023 21:50:05.797 [139836824226624] DEBUG - [MI] Chapters had generic titles, clearing.
Oct 22, 2023 21:50:05.797 [139836824226624] DEBUG - [MI] Closing input file: "/mnt/media/vol2/TVShows/Thunderbirds/Interviews/Lauching Thunderbirds Documentary.mkv"
Oct 22, 2023 21:50:05.798 [139836824226624] DEBUG - Committing media stream changes for part 791070
Oct 22, 2023 21:50:05.800 [139836824226624] DEBUG - Updating media item 742423, size=1753817973, metadata_item_id=507063

If that isn’t reflected in your client(s), try reloading the client (app) and thus forcing a reload of server data.

I’m noticing a slew of inotify-related messages in your logs.
While I am no Linux expert, I’d verify that you are not running into an memory limitation here: Linux Tips - #9 by ChuckPa

Thanks Sir. I don’t believe that’s the case. The article talks about max number of directory linux can monitor, with a max of 8192 for old kernels and 65536 for new kernels without any changes. I don’t have more than 300 ish directories.
The file is been picked up by Plex, as you can see in the logs, but is not been displayed in the series page. I just create a library pointing only for that directory and the file was found and it is been displayed. Maybe we have a problem with Plex itself. I’m going to do the same with another Series I have and have not setup the extras to see what is going to happen.

Update: Unfortunatelly I won’t be able to do the test I mentioned as the TV Show I planned to use is off line, stored in my off-line server. I did worked around the issue with the episode in question here by using the flag at the end of the file -interview. It works that way, but not if the file is inside a directory named Interviews.

I wonder: which folder is currently added to the tv shows library (on the “Add Folders” tab)?

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