Local Files for TV Show Trailers and Extras is not working

Server Version#: 4.136.1
Player Version#: 1.41.0.8992

Although I followed exactly the directions mentioned in the relevant support article

https://support.plex.tv/articles/local-files-for-tv-show-trailers-and-extras/

I cannot make the extras appear.

This is how I organized my local extras

image

and this is the rust I am getting on my Windows client

I get the same result even when I place all files in the show’s root folder (i.e, not organized in sub-folders) and renamed as the support article suggests ( -behindthescenes, -other, etc)

What am I possibly doing wrong?

Thanks for any help!

Your season folder naming seems a bit off, but that shouldn’t impact show-level extras.

Did you refresh the show‘s metadata for Plex to pick up the local extras?
While the web and regular desktop apps won’t currently show extras on seasons / for episodes, the show-level ones should be showing up just fine.

Hello tom80H and thanks for the reply.

Knowing that I will not be able to have extras in each season/episode (given the availability matrix in the article), I would be more than happy to make them appear on the show’s landing page (i.e. not assign them on the corresponding seasons/episodes). Unfortunately, this does not happen after refreshing the show’s metadata even when the media files are in the show’s main folder (i.e. not in subfolders)

image

As you can see in the photo, although the seasons seem pretty well detected and organized, the extras appearing are the ones that come “by default” when the show is “initially” detected on my server.

Does this info help you further?

Thanks again!

Does this library use “Plex Series” as its agent? Only this agent supports local extras.

Please post the full folder path of this series, and tell which of these folders has been added to the Plex library.

Hi Otto thanks for the reply.

Yes the agent’s library is “Plex Series”

The folder of the series is shown here below

and this folder is added to the Plex library as also shown in the photo below (it’s on the very top of the list)

I guess that it should have worked, yet it doesn’t…

No, that is not correct.

You do not add each tv show individually to the library.
You only point Plex to the parent folder, which contains all folders for your various series.

It is recommended to always add a folder to a Plex library, not a “naked” drive letter.

Which means you better create a folder named TV Shows on I:
then move all the other series folders into that TV Shows folder.
Then add only I:\TV Shows to the Plex library.

https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

You need to get the basics right, before dealing with specialties like local extras.

Hi Otto thanks for the advice, I followed it and it worked.

Since I am dealing with my local files for my movies library in this way not facing any “detection” problems whatsoever, I guessed that the mechanism would be pretty much more the same for the TV shows library, too.

Once more thank you for your patience and time!

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.