Login Problems with Plexamp iOS App

Plex Labs
1

Hello all…

I have a Lifetime subscription to PLEX (with integrated TIDAL for my music needs)… and recently I saw two new iOS app that I could use, so I downloaded PLEX Dash (which instantly worked and I understood what it was all about) but when I opened up Plexamp I got a blank black screen at the start then a login screen appeared. I logged into my PLEX account with my email and then I got an error saying “NO SERVERS. We couldn’t connect to any servers. This may indicate a network issue”. Yet PLEX is working perfectly on my MacPro / MacBook Pro and my AppleTV 4K and any other supportive devices I have around the house.

Can anyone help me to resolve this issue and get Plexamp up and running correctly…?

Stay Safe and greetings from Ireland… :slight_smile:

Regards,
Anthony

1 Like
2

Old device, with iOS < 10 ?

or maybe iOS - Plexamp app stuck on blank screen

1 Like
3

All right up to date devices iPhone 11 Max Pro running iOS 13.4.1.

Such a disappointment :frowning: With no real answer in sight I can find anywhere… :slight_smile:

4

On Plexamp, when you go to settings (gear symbol), are you signed into your server? Have you tried signing out and resign-in

Delete app, start over…?.

5

Hmmm, interesting… I thought we’d nailed all those issues. If you have the ability to return root XML from your server, can you DM me that?

6

Exactly the same experience as Anthony here. And I’m unable to get to Plexamp’s settings due to the inability to fully sign in.

7

Same issue here!

8

I’m having issues connecting Plexamp to my Plex Media Server too. Infect, it doesn’t even get past the login screen. It says i successfully logged in and then it says NO SERVERS.

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Can we get this fixed please :slight_smile:

1 Like
9

Also experiencing this issue on an iPhone 11 Max Pro running iOS 13.4.1, but I also get the same error on the Windows app and the MacOS app (latest 10.15.x version). Any updates on this?

10

I have the exact same issue davorbn, I downloaded the latest update release about a day ago hoping that would fix the issue… but nadda… still the same NO SERVERS error. Hopefully someone at PLEX will see this and get it sorted soon… I have yet to see the app working :frowning:

2 Likes
11

Not the right thread, but same on Android.

Edit: Sorry, I didn’t realize the need to have a music library setup initially.

12

Hi Elan… My music library is TIDAL… does it work with that…?

13

Not sure I would try adding the music library on the server even if it points to an empty folder (like mine) and then try. After more digging the steps are

*Create music library folder: this enables login
Goto settings->source and select tidal

*= Plex music folder doesn’t need to be populated it just needs to be there.

If this is a solution please edit post to resolved

1 Like
14

At the moment, you need an actual server library. We’ll look into changing that in the future.

1 Like
15

I can confirm that this has worked for me.

Thank you!!!

16

thanks man, I was having the same issue then read your Edit and realised I hadn’t created a music folder yet lol, cheers!

17

Yep, that was it. Created the folder and all is well.

18

Hello @elan and others - I’m also experiencing this issue across Mac and iOS devices.

  • I’m running server version 1.19.5.3112 on a Mac. I’m also running the latest Plexamp. v. 3.1.1 on the Mac clients.
  • Using the standard Plex client works just fine across all devices.
  • With Plexamp, I’m able to log in through my browser, but then the app doesn’t activate. Both the server account and the Plexamp account used are the same. It is a Plex Pass account.
  • The error received is “No servers: We couldn’t connect to any servers. This may indicate a network issue.”
  • I have a Music library, and it works fine on all other Plex apps. I have tried creating a new Music library, and that doesn’t resolve it either. (So above solution does not apply.)
  • I have tried with Remote Access enabled and disabled (prefer to keep it disabled).
  • I have tried it with Webhooks on and off (prefer to keep it off).
  • I have tried it with IPs allowed locally without auth.
  • This issue has persisted for the last couple weeks at least, so it is not a result of a the auth API outage today. (I do wish there was a way to login locally without going to plex.tv.)

Nothing works. I’m very confused. Really appreciate any help to troubleshoot.

19

Most likely all of:

  • You have DNS rebind protection on your LAN.
  • Your server has “require secure connections”
  • Either router doesn’t support NAT loopback or remote access is disabled.
20

Thanks for the rapid response @elan.

It was indeed “require secure connections” that needed to be switched to “preferred.”

If/when I were to open up remote access, does this mean that Plexamp data is not transmitted over secure connections? If that’s unsecured, then is there a plan to enable that in a future version?

Thanks!