Looking for help solving TV Show Metadata not working

[wannab1]

Server Version#: 4.0.16
Player Version#: 1.18.0.1913

Movies metadata loads fine and 1 TV Show kinda loads… I tried a few things I found but have no idea what I should do next to try and fix this.

I had been running PLEX on a PC and it worked great but since moving to a NAS (6 months ago) none of the tv show metadata will load.

[wannab1]

I’m can follow instructions if I can just find them and I am not having any luck. I have $20 for anyone that can help me fix this.

[dylantheblueone]

I’m having this exact same issue on Synology DSM 6.2 (xpenology). I have tried clearing out the plug-in support caches, and even completely removing the plugin along with the plex folders. I’ve adjusted the permissions, and the plex user has full control over my TV shows directory. I’m hoping that somebody can help out with this.

Edit:
This forum post may have shed some light on this issue. Looks like there were some changes to the TVDB API.

Server Not Adding Metadata and Thumbnails

Server Version#: 1.18.2.2029 Player Version#: I recently tried to add a few files to my plex server and there was no metadata or thumbnails that were gathered for those files, i then tried removing them and adding them back again to see if that would work which it did not. Then in a bit of desperation i tried to remove my TV library and add it back again but now there is no metadata or thumbnails for any of my TV shows. I don’t know if there is a setting i changed or don’t have selected but …

[wannab1]

Thanks, hopefully once that is corrected it will resolve my issue also. I fear my problem was something else since it’s been that way for several months but if this fixes it I’m good.