Looking for servers...

General Discussions
1

I’m running Plex on the latest version of FreeNAS with the latest Plex Pass server out of Freshports. This install is fresh in a new FreeBSD jail. I removed my previous installation of Plex because I needed to update the jail in order to match the version of FreeBSD brought by FreeNAS. Since then whether I browse to my local server IP:32400/web or the plex.tv link, it cannot find my server and shows a “Looking for servers” message.

I’ve dug through the forums and it appears one issue is that the IP address of my jail is a public IP address. This IP address is assigned to me by my ISP as part of a larger subnet and is globally route-able. I’ve been running my Plex set up like this at least June of 2015 and been a Plex Pass subscriber for the same time period.

Is my understanding that I cannot run Plex on a host with a valid, globally reachable IP address correct?

2

Here is a copy of my log file. I substituted example.com for my FQDN and a.b.c for the first 3 quads in my public IP address on the server

4

I tried the first link, but my Preferences.xml did not have those entries.

I followed the next instructions, but no success.

The next instructions did not work either. There was no plexmediaserver.pid but I did delete Preferences.xml.

Thanks for these suggestions. Do you have any other thoughts?

6

OK, here are all the logs from the server CLI. Thanks!

8

I’m not using RFC 1918 space for my LAN. I have an allocation of public IPv4 address space from my ISP that I use on my LAN and that is reachable from the internet. All the hosts on the LAN are behind a stateful firewall to control who can access those servers.

I am uncertain about the SSL errors. The server CLI is reached by connecting to the FreeNAS box via SSH and then logging into the FreeBSD jail that contains the Plex installation.

10

@bmengel said:
I’m not using RFC 1918 space for my LAN. I have an allocation of public IPv4 address space from my ISP that I use on my LAN and that is reachable from the internet. All the hosts on the LAN are behind a stateful firewall to control who can access those servers.

I am uncertain about the SSL errors. The server CLI is reached by connecting to the FreeNAS box via SSH and then logging into the FreeBSD jail that contains the Plex installation.

Did you install your own certificate? Your log indicates a self-signed certificate.

Further, Curl error 60 is the biggest clue here.

Please read this article and check if any applies to you: https://support.plex.tv/hc/en-us/articles/203841316-Plex-Media-Server-can-t-sign-in-to-Plex-Account

11

@bmengel Is your ISP using CGNAT ? If yes, probably you need to acquire a fixed IP from the ISP.

12

My ISP doesn’t use CGN. I have an allocation of additional IP addresses that I use from them. This way I can easily access systems on my home LAN from outside.

Regardless, I switched my LAN over to private addresses and recreated the jail and installed Plex. Everything seems to work fine now.