lost my plex pass lifetime and account problems

Had the iOS update today, and it would not accept my log in , i logged in by username , tried the email address that would not work , so had to reset the password on the account (despite knowing it for the username) it then logged me in but the username was not associated with my email ? and now my plex pass lifetime subscription is gone? any ideas?

please contact https://www.plex.tv/contact/?option=plex-pass-billing