Mac Plex-1.6.5.1097-3bb9dc68-x86_64 keeps crashing when watching BBC News HD

stephen_netality_com · April 1, 2020, 6:55pm

Server Version#: 1.18.9.2578
Player Version#: 1.6.5
I setup Live TV & DVR with an HDHomeRun TV box. But when I try and watch BBC News HD (in the UK), after a few (~30) seconds the Plex Player always crashes - see below for crash log. Strangely I can watch other (HD) channels, seemingly without problems.

Process: Plex [63342]
Path: /Applications/Plex.app/Contents/MacOS/Plex
Identifier: tv.plex.desktop
Version: 1.6.5 (1.6.5)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Plex [63342]
User ID: 501

Date/Time: 2020-04-01 19:37:22.784 +0100
OS Version: Mac OS X 10.15.4 (19E266)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)
Anonymous UUID: 33DF35A1-8AE6-2906-C665-3F244CDB5B8F

Sleep/Wake UUID: 78D070FA-B810-4B6C-B375-AADBF075BC86

Time Awake Since Boot: 76000 seconds
Time Since Wake: 54000 seconds

System Integrity Protection: enabled

Crashed Thread: 12 mpv/mpv core

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [63342]

VM Regions Near 0:
–>
__TEXT 0000000100e75000-0000000100ee0000 [ 428K] r-x/r-x SM=COW /Applications/Plex.app/Contents/MacOS/Plex

Thread 0:: CrBrowserMain 0 libsystem_kernel.dylib 1 libsystem_pthread.dylib 2 libmpv.1.dylib 3 tv.plex.desktop 4 org.qt-project.QtQuick 5 org.qt-project.QtCore 6 org.qt-project.QtQuick 7 org.qt-project.QtQuick 8 org.qt-project.QtQuick 9 org.qt-project.QtWidgets 10 org.qt-project.QtWidgets 11 org.qt-project.QtCore 12 org.qt-project.QtGui 13 libqcocoa.dylib 14 libqcocoa.dylib 15 libdispatch.dylib 16 libdispatch.dylib 17 libdispatch.dylib 18 libdispatch.dylib 19 com.apple.CoreFoundation 20 com.apple.CoreFoundation 21 com.apple.CoreFoundation 22 com.apple.HIToolbox 23 com.apple.HIToolbox 24 com.apple.HIToolbox 25 com.apple.AppKit 26 com.apple.AppKit 27 com.apple.AppKit 28 libqcocoa.dylib 29 org.qt-project.QtCore 30 org.qt-project.QtCore 31 tv.plex.desktop 32 tv.plex.desktop 33 libdyld.dylib Dispatch queue: com.apple.main-thread
0x00007fff6cb0a882 __psynch_cvwait + 10
0x00007fff6cbcb425 _pthread_cond_wait + 698
0x000000010878781b mpv_render_context_render + 731
0x0000000100e9b38b MPVRenderer::render() + 155
0x000000010770928a 0x107529000 + 1966730
0x000000010835cc41 QMetaObject::activate(QObject*, int, int, void**) + 2239
0x0000000107600cf1 QQuickWindowPrivate::renderSceneGraph(QSize const&) + 75
0x00000001075abee7 0x107529000 + 536295
0x0000000107606682 QQuickWindow::event(QEvent*) + 484
0x0000000107006785 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 309
0x0000000107007b5b QApplication::notify(QObject*, QEvent*) + 737
0x0000000108336468 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 178
0x00000001078c1809 QPlatformWindow::deliverUpdateRequest() + 65
0x000000010d8a6bca 0x10d88c000 + 109514
0x000000010d898f02 0x10d88c000 + 52994
0x00007fff6c96d658 _dispatch_client_callout + 8
0x00007fff6c96f818 _dispatch_continuation_pop + 414
0x00007fff6c97f4be _dispatch_source_invoke + 2084
0x00007fff6c978b6d _dispatch_main_queue_callback_4CF + 618
0x00007fff32abe041 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 9
0x00007fff32a7de47 __CFRunLoopRun + 2028
0x00007fff32a7cffe CFRunLoopRunSpecific + 462
0x00007fff316b0abd RunCurrentEventLoopInMode + 292
0x00007fff316b07d5 ReceiveNextEventCommon + 584
0x00007fff316b0579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
0x00007fff2fcfbc99 _DPSNextEvent + 883
0x00007fff2fcfa4e0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
0x00007fff2fcec1ee -[NSApplication run] + 658
0x000000010d8b9fd3 0x10d88c000 + 188371
0x0000000108332b6b QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 403
0x00000001083368fc QCoreApplication::exec() + 116
0x0000000100e7e503 Application::run() + 259
0x0000000100e8089d main + 1501
0x00007fff6c9c6cc9 start + 1

yetinet · April 4, 2020, 6:00am

I’m getting a similar crash on same version. I get to login and then it crashes.
Path: /Applications/Plex.app/Contents/MacOS/Plex
Identifier: tv.plex.desktop
Version: 1.6.5 (1.6.5)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Plex [62182]
User ID: 501

Date/Time: 2020-04-04 16:55:18.000 +1100
OS Version: Mac OS X 10.15.4 (19E266)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)
Anonymous UUID: 742474EB-DB13-FEEF-C9B5-253B5C0B108A

Sleep/Wake UUID: 890E78F7-3B15-4C8F-BB6A-F80EFF20CF5E

Time Awake Since Boot: 380000 seconds
Time Since Wake: 25000 seconds

System Integrity Protection: enabled

Crashed Thread: 15 mpv/mpv core

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [62182]

VM Regions Near 0:
–>
__TEXT 000000010b9c6000-000000010ba31000 [ 428K] r-x/r-x SM=COW /Applications/Plex.app/Contents/MacOS/Plex

Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6fbb7dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6fbb8170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff35b2f0b5 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff35b2db82 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff35b2cffe CFRunLoopRunSpecific + 462
5 com.apple.HIToolbox 0x00007fff34760abd RunCurrentEventLoopInMode + 292
6 com.apple.HIToolbox 0x00007fff347607d5 ReceiveNextEventCommon + 584
7 com.apple.HIToolbox 0x00007fff34760579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8 com.apple.AppKit 0x00007fff32dabc99 _DPSNextEvent + 883
9 com.apple.AppKit 0x00007fff32daa4e0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
10 com.apple.AppKit 0x00007fff32d9c1ee -[NSApplication run] + 658
11 libqcocoa.dylib 0x0000000118403fd3 0x1183d6000 + 188371
12 org.qt-project.QtCore 0x0000000112e8ab6b QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 403
13 org.qt-project.QtCore 0x0000000112e8e8fc QCoreApplication::exec() + 116
14 tv.plex.desktop 0x000000010b9cf503 Application::run() + 259
15 tv.plex.desktop 0x000000010b9d189d main + 1501
16 libdyld.dylib 0x00007fff6fa76cc9 start + 1

Thread 1:: Thread (pooled)
0 libsystem_kernel.dylib 0x00007fff6fbba882 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fc7b425 _pthread_cond_wait + 698
2 org.qt-project.QtCore 0x0000000112d363f1 0x112d13000 + 144369
3 org.qt-project.QtCore 0x0000000112d3635b QWaitCondition::wait(QMutex*, QDeadlineTimer) + 105
4 org.qt-project.QtCore 0x0000000112d337b9 0x112d13000 + 133049
5 org.qt-project.QtCore 0x0000000112d30564 0x112d13000 + 120164
6 libsystem_pthread.dylib 0x00007fff6fc7b109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff6fc76b8b thread_start + 15

Thread 2:
0 libsystem_pthread.dylib 0x00007fff6fc76b68 start_wqthread + 0

(snipped)

Thread 15 Crashed:: mpv/mpv core
0 com.apple.AppleGVAFramework 0x00007fff493cf5dd 0x7fff493c3000 + 50653
1 com.apple.AppleGVAFramework 0x00007fff49416d1e 0x7fff493c3000 + 343326
2 com.apple.AppleGVAFramework 0x00007fff49402ca5 0x7fff493c3000 + 261285
3 com.apple.AppleGVAFramework 0x00007fff493fde2e 0x7fff493c3000 + 241198
4 com.apple.AppleGVAFramework 0x00007fff493fdfdf 0x7fff493c3000 + 241631
5 com.apple.AppleGVAFramework 0x00007fff49406ca8 0x7fff493c3000 + 277672
6 com.apple.AppleGVAFramework 0x00007fff4940771b 0x7fff493c3000 + 280347
7 com.apple.VideoToolbox 0x00007fff4384f68c 0x7fff4378a000 + 808588
8 com.apple.VideoToolbox 0x00007fff437a2ce1 0x7fff4378a000 + 101601
9 com.apple.VideoToolbox 0x00007fff437a187b 0x7fff4378a000 + 96379
10 libh264_decoder.dylib 0x000000011c6cb95d 0x11c58d000 + 1304925
11 ??? 0x0000000100016b80 0 + 4295060352

yetinet · May 30, 2020, 11:02am

Fixed. A thread on Reddit ( https://www.reddit.com/r/PleX/comments/fwj16q/mac_plex_client_crashes_after_setup_of_second/) advised deleting Plex related Application Support files and Preferences. My problems vanished after deleting those files. Thanks.

stephen_netality_com · June 1, 2020, 7:41am

That on it’s own didn’t work for me, but also deleting the application (already the latest AFAIK) and re-installing the latest from Plex has seemed to have worked.

Thanks for that.

stephen_netality_com · June 1, 2020, 7:28pm

I spoke too soon - it is still crashing, albeit it took longer to occur. Not just BBC News HD, same happens with other HD channels. SD channels seem ok.

This the main reason for my Plex pass - I’m glad I am only paying monthly - it doesn’t seem like Plex are going to fix this so will probably cancel.

system · August 30, 2020, 7:29pm

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Mac Plex-1.6.5.1097-3bb9dc68-x86_64 keeps crashing when watching BBC News HD

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