MacOS Player hangs on initial load

Plex Players Desktop Players
1

Server Version#: 1.16.5.1488
Player Version#: 1.0.0.792

When starting the Mac Desktop App i will get the splash screen then a black screen until the app is closed.

MacOS 10.14.5

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Plex Media Server.log (13.6 KB)

plex
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Rescanning for external libs: ‘/Users/spencer/Library/Application\ Support/Plex/Plex\ Media\ Server/Codecs/dd95667-2434-darwin-x86_64/’

[cplayer] mpv 0.28.0-UNKNOWN Copyright © 2000-2018 mpv/MPlayer/mplayer2 projects

[cplayer] built on Tue Jul 23 03:39:08 PDT 2019

[cplayer] ffmpeg library versions:

[cplayer] libavutil 56.7.101

[cplayer] libavcodec 58.12.102

[cplayer] libavformat 58.9.100

[cplayer] libswscale 5.0.101

[cplayer] libavfilter 7.12.100

[cplayer] libswresample 3.0.101

[cplayer] ffmpeg version: 1.4-dd9566721d-0

[cplayer]

[cplayer] Configuration: ./waf configure --enable-libmpv-shared --disable-cplayer --disable-apple-remote --disable-macos-touchbar --disable-cocoa --enable-lgpl

[cplayer] List of enabled features: asm atomics bsd-fstatfs build-date coreaudio cplugins cuda-hwaccel debug-build drmprime encoding fchmod ffmpeg gl glob glob-posix gnuc iconv lgpl libass libass-osd libav-any libavcodec libdl libm libmpv-shared optimize osx-thread-name plain-gl posix posix-or-mingw posix-spawn posix-spawn-native pthreads stdatomic zlib

[cplayer] Built with NDEBUG.

[libmpv_render] GL_VERSION=‘2.1 ATI-2.9.26’

[libmpv_render] Detected desktop OpenGL 2.1.

[libmpv_render] GL_VENDOR=‘ATI Technologies Inc.’

[libmpv_render] GL_RENDERER=‘AMD Radeon RX Vega 56 OpenGL Engine’

[libmpv_render] GL_SHADING_LANGUAGE_VERSION=‘1.20’

[libmpv_render] Loaded extension GL_ARB_framebuffer_object.

[libmpv_render] Loaded extension GL_ARB_texture_rg.

[libmpv_render] Loaded extension GL_ARB_texture_float.

[libmpv_render] Loaded extension GL_ARB_sync.

[libmpv_render] Loaded extension GL_APPLE_rgb_422.

[libmpv_render] GL_*_swap_control extension missing.

[libmpv_render] Testing FBO format rgba16

[libmpv_render] Using FBO format rgba16.

[libmpv_render] Disabling HDR peak computation (no compute shaders).

[libmpv_render] No advanced processing required. Enabling dumb mode.

[libmpv_render] Loading hwdec driver ‘cuda-nvdec’

[libmpv_render/cuda-nvdec] Failed to load CUDA symbols

[libmpv_render] Loading failed.

[75049:80643:0819/134120.374956:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.375030:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.377172:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.377196:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.383714:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.383737:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.384733:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.384753:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.494042:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.494068:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.495483:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.495506:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.496742:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.496760:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.497444:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.497461:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.498142:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.498157:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.498785:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.498799:ERROR:gles2_command_buffer_stub.cc(262)] ContextResult::kFatalFailure: Failed to create shared context for virtualization.

[75049:80643:0819/134120.928237:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.928260:ERROR:gles2_command_buffer_stub.cc(304)] ContextResult::kFatalFailure: Failed to create context.

[75049:80643:0819/134120.928867:ERROR:gl_context_cgl.cc(136)] Error creating context.

[75049:80643:0819/134120.928883:ERROR:gles2_command_buffer_stub.cc(304)] ContextResult::kFatalFailure: Failed to create context.

2

I’m seeing the same thing here. I just downloaded the new Plex app and it never finishes loading on 10.14.5

I’m going to upgrade to 10.14.6 to see if that changes things.

Edit: 10.14.6 makes no difference. Just stuck on a black screen after the Plex logo disappears.

Seems to work fine on my laptop, but not my desktop. I wonder if there’s some conflict running it on the same hardware as the server?

3

Me three. And I’m using a different desktop machine on the same LAN as the server.

4

Looks like the issue is getting some attention from Plex in this thread: Black Screen on App Launch

5

@mikejandreau is right. I’m going to lock this thread to keep debugging over there.