Hi everyone. Everything was working fine after the DNS flush until tonight when the PMS did its usual quit and then eventually brought the Mac to point where a restart was required. I was able to quit the PMS app, and normally before I could just open it up again, this time I got a “You can’t open the application Plex Media Server because it is not responding” error in the Finder. I had to restart the Mac to bring the PMS back to life. I grabbed the logs and they are attached to this in case this is something new after the DNS flush.
Plex Media Server Logs_2024-04-29_20-16-47.zip (4.5 MB)
So after around 5 days of working fine I had two crashes within a few hours of each other. It crashed last night when I was watching something, AppleTV client, error on screen was server is not responding. The PMS restarted fine that time and no hard crash. Woke up this morning to another crash, PMS icon in Finder menu bar but not running as per the usual crashes. Again I was able to quit the app and start it again just fine. Logs from both crashes are attached here.
Plex Media Server Logs_2024-05-04_07-56-39.zip (3.3 MB)
Plex Media Server Logs_2024-05-03_23-03-10.zip (4.9 MB)
HI, just wondering if there is anything in my logs that is pointing to the issue? I had 4 days of no crashing at all until yesterday when it stopped while playback was happening for someone. There was no error on screen, playback stopped on the user and the library disappeared. I have the log attached from that in case there is something new in there.
Thanks!
unfortunately not. Been trying to figure out a way to reproduce but not sure what area might be causing it.
Hi, I have updated to the latest build that came out last week (1.40.3.8555-fef15d30c) and so far the issue I am facing has gotten worse. I have had the soft crash two times today, all at various stages of watching and not watching, Logs from both crashes uploaded.
I might revert back to the last build as that was stable to the point where the soft crashes were only happening every few of days.
Plex Media Server Logs_2024-06-16_09-49-02.zip (4.4 MB)
Plex Media Server Logs_2024-06-16_22-19-39.zip (4.3 MB)
Hi,
Just to give you an update. I had a drive crash at the weekend so I lost the plex database on my boot drive. Through this is a good time to start afresh and I did. Installed the lasted version of PMS and rebuilt all my shares and libraries and last night what’s been happening happened and this time after restarting the PMS app people outside of the network got a limited connectivity error. I have attached the logs from directly after the crash.
Thanks!
Plex Media Server Logs_2024-07-15_23-07-26.zip (5.3 MB)
Hi there,
Well after the rebuild things were a little bit more stable, the crashes are happening but this time very different. Now when the PMS crashes the server content is still showing as online and when you try to watch something the pinwheel starts and eventually the Plex app (using the macOS app) gives a playback error code of 4294967279. On the server end I do the same thing, close the PMS app and then reopen it and everything is fine once again. I have the latest logs attached.
Thanks,
Wayne
Plex Media Server Logs_2024-07-31_13-46-17.zip (4.0 MB)
Hi All,
Well the issues are still happening. I have upgraded to the latest version of PMS and even running the latest beta and the issue is still happening, more frequently then ever before I must admit. Attached is the latest logs in case there is something new in there.
Thanks!
Plex Media Server Logs_2024-09-04_16-27-44.zip (5.0 MB)
Another day, more crashes, running the latest version as well and still the same thing happening. Log fine attached from this crash and I checked console as well and this has shown up under the Plex crash log:
Sep 18, 2024 10:46:18.221 [0x70000d2df000] INFO - Crash Uploader - Session Health - Status: exited StartTime: 1726600643 Duration: 52135 UserId: Version: 1.41.0.8992-8463ad060
Sep 18, 2024 10:46:18.222 [0x10d474600] DEBUG - [HCl#1] HTTP requesting POST https://o17675.ingest.sentry.io/api/1233455/envelope/?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sep 18, 2024 10:46:18.336 [0x70000d362000] DEBUG - [HttpClient/HCl#1] HTTP/2.0 (0.1s) 200 response from POST https://o17675.ingest.sentry.io/api/1233455/envelope/?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sep 18, 2024 10:46:18.336 [0x10d474600] INFO - Successfully reported session health
Sep 18, 2024 10:46:18.336 [0x10d474600] INFO - Crash Uploader - Processing Complete.
Don’t know if this helps but from searching the sentry.io string I find a few people having similar issues especially on Reddit.
Plex Media Server Logs_2024-09-18_10-55-12.zip (4.6 MB)
PMS crashed three times in a row yesterday, managed to find this in the console log so I don’t know if it helps:
Sep 18, 2024 21:27:53.328 [0x70000b5cc000] DEBUG - [Req#56c84/Req#56c85] It took 0.000000 ms to retrieve 208 items.
Sep 18, 2024 21:27:53.328 [0x70000b5cc000] DEBUG - [Req#56c84/Req#56c85] Calculated media file path for path [metadata://art/tv.plex.agents.series_ba127bcc061f9eb4184fe10b994c4b2357bb12b3]: [“/Users/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/b1c3f1abec245d31a8fa082477b02ba928f3cbf.bundle/Contents/_combined/art/tv.plex.agents.series_ba127bcc061f9eb4184fe10b994c4b2357bb12b3”]
Sep 18, 2024 21:27:53.329 [0x70000b5cc000] DEBUG - [Req#56c84] Calling back into ourselves for photo to transcode, optimizing the process (status: -1)
Sep 18, 2024 21:27:53.330 [0x70000b5cc000] DEBUG - [Req#56c84] Photo cache obtained 725189 bytes from http://127.0.0.1:32400/library/metadata/6961/art/1725246550
Sep 18, 2024 21:27:53.330 [0x70000b5cc000] DEBUG - [Req#56c84] Saving original media file to /Users/plexmediaserver/Library/Caches/PlexMediaServer/PhotoTranscoder/dc/dc8011fe366462b6a8154bd23745386909d6be9f.jpg
Sep 18, 2024 21:27:53.560 [0x70000b5cc000] DEBUG - [Req#56c84] Created thumbnail of size 2560x1440, has pixels: 1
Sep 18, 2024 21:27:53.723 [0x70000b2ba000] DEBUG - Completed: [127.0.0.1:56739] 200 GET /photo/:/transcode?height=2&minSize=1&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F6961%2Fart%2F1725246550&width=2560 (13 live) #56c84 TLS GZIP 401ms 591647 bytes (pipelined: 5)
Sep 18, 2024 21:27:54.185 [0x10ca2c600] DEBUG - Shutting down with signal 0 (Unknown signal: 0)
Sep 18, 2024 21:27:54.185 [0x10ca2c600] DEBUG - Ordered to stop server.
Sep 18, 2024 21:27:54.186 [0x10ca2c600] DEBUG - [JobRunner] Job running: “/Applications/Plex Media Server.app/Contents/MacOS/CrashUploader” --sessionStatus=exited --sessionStart=1726652782 --sessionDuration=38492 --version=1.41.0.8992-8463ad060 --userId=wjmatier@mac.com --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sep 18, 2024 21:27:54.188 [0x10ca2c600] DEBUG - [JobRunner] Jobs: Starting child process with pid 42431
Sep 18, 2024 21:27:54.188 [0x70000b02b000] DEBUG - Stopping server…
Sep 18, 2024 21:27:54.188 [0x70000b02b000] DEBUG - HttpServer: Stopping server.
Sep 18, 2024 21:27:54.188 [0x70000b33d000] DEBUG - TranscodeJobManager: [Running] onServerShutdown
Sep 18, 2024 21:27:54.189 [0x70000b33d000] DEBUG - TranscodeJobManager: [Running] → [Shutdown]
Sep 18, 2024 21:27:54.189 [0x70000b33d000] DEBUG - MetadataItemClusterRequestHandler: a shutdown event has been received
Sep 18, 2024 21:27:54.189 [0x70000b02b000] DEBUG - Server stopped.
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