Managed User doesn't have access to Plex Channels

Live TV & DVR
1

Server Version#: 1.28.2.6151
Player Version#:
Tuner Make/Model: HDHomeRun Connect Quatro
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:

When I gave one of my managed users access to Live TV, it does not allow them to watch the Plex Channels that I can see on the main Admin account. Is there a reason for this and is there a way to allow them to also watch these channels?
To note, they can watch the Live (Local) channels that are available through the HDHomeRun, just not the ones available through the Plex Channels (like Top Gear, The Walking Dead Universe, TED, ect).

2

Go here https://app.plex.tv/desktop/#!/settings/online-media-sources
and see if “Live TV” is “Disabled for managed users”

It might also be that you have an age-rating applied to your managed user. You might want to check that.

3

That was it. Thanks for the help.

It’s confusing because I went to Settings > Plex Home > Clicked on Managed User > Restrictions, and then set the Live TV & DVR Access to “Allow Live TV & DVR Access” and that gave them access to the local channels but not the Plex Channels. Would be nice if all of those type of settings were in one place, or have the setting you suggested also have a note that it is for the Plex Channels as well.

Again thank you for the assistance!

4

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