Server Version#: 1.42.1.10060
Player Version#: Plex Web 4.147.1 (served from the server)
I’ve recently restored my server from a backup using the steps documented here. My primary user is able to access the server and libraries, but my managed users are having issues. Managed User A existed before the backup. When logged in, they get a message that the server is unavailable. When I use my primary account to Grant Library Access to Managed User A, I get the following error in the web client console:
Uncaught TypeError: can't access property "isSharing", e[t.machineIdentifier] is undefined
updateLibraries http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
produce http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
reducer http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
u http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
u http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
root http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2:1709583
updateLibraries http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
produce http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
reduce self-hosted:217
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
reducer http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
u http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
u http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
root http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
u http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
g http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
te http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ee http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Q http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
X http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Y http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Z http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ne http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
z http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
d http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
i http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
dispatch http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
dispatch http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
e http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
q http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
forEach self-hosted:157
q http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
j http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
onStep http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
v http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
E http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Me http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ze http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
jr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
jr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
qr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Br http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
cu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Le http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Br http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
$t http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Wt http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
i http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
(Async: EventListener.handleEvent)
_wrapEventTarget http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
h http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Hr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Vr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Ur http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
forEach self-hosted:4148
Ur http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Gs http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Cu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
wu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
yu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
mu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
uu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Ho http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ou http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
(Async: VoidFunction)
ou http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ru http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ns http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
D http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
n http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
_press http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
I http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
Me http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ze http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
jr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
jr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
qr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Br http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
cu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Le http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Br http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
$t http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Wt http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
i http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
(Async: EventListener.handleEvent)
_wrapEventTarget http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
h http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Hr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Vr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Ur http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
forEach self-hosted:4148
Ur http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Gs http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Cu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
wu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
yu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
mu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
uu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Ho http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ou http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
(Async: VoidFunction)
ou http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ru http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ns http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
T http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
_press http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
I http://<my_ip_and_port>/web/js/main-8792-681b145bfe8a22701a49-plex-4.147.1-4ca0656.js:2
Me http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
ze http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
jr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
jr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
qr http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Br http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
cu http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Le http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
Br http://<my_ip_and_port>/web/js/3115-3115-392610b7bb1c3beeb77e-plex-4.147.1-4ca0656.js:2
I get the same error trying to un-share the library, or trying to bulk share multiple libraries.
The server debug logs don’t seem related:
I created a new Managed User B, and got the same client error about the server being unreachable. However, I was able to successfully share the library with them, after which the server appeared in the web client as reachable, and the library was accessible. So my theory is that there is a bug in the restoration process for managed users.
Managed User A has 10 years of history, ratings, and playlists for >10k items that I would like to salvage.
Any help would be appreciated!
