Why does it seem that Plex cannot match to movies more often than not? Is this something that routinely goes down? How can we get this fixed?
BTW, I payed for a lifetime plex pass so it would be nice if some kind of support other than posting to a forum was available.
Can you give an example of an unmatched movie along with the folder and filename of the movie. More often than not, the problem is in the file naming.
Matching does work, if you use the correct naming procedure.
Why all the hostility? There are millions of paying customers without your issue, follow the advice given and sort out your Library naming conventions and agent order. There are many support pages just google search to find them or go to:
I don’t believe that’s offered as a PlexPass feature
Here’s an example. I have a movie named “Hotel Transylvania (2012).mkv” in a folder named “Movies” which is linked to a Movie library in Plex. It doesn’t matter if Plex attempts the match automatically, or if I select a match using “Fix Match…”, plex never matches anything. When I use the latter (Fix Match), Plex (eventually) displays a list of movies. I select the correct one from the list, and then just watch Plex display an orange spinner over the movie. It spins and spins, but nothing ever matches. It did this for another movie too. The naming convention is correct and my agents are configured properly.
I just tried to do a “Fix Match” again today. This is after making no changes to file names nor any configuration changes. Plex did match properly. This is my point, this matching functionality sometimes works, but, as I have found, often does not. Is there anyone from Plex who can answer? Was something “down” yesterday. Are there frequent issues with this service?
I think that there is something more in play in your file system or configuration rather than Plex itself. The matching works every time for myself and a lot of others.
I doubt that’s the case. This feels like a problem with their matching service, something intermittent. Since we can’t talk to anyone at Plex, there’s no way to confirm either way.
Try posting a few screenshots:
This will help some of us, possibly, give assistance. I do not, for example, have any issue with Plex matching my movie files.
If that was the case a lot more people would be seeing the problem. It could be a permissions problem a directory problem. The movie matching gets it right every time for me.
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