Media Server crashing when downloading from iOS device

Plex Media Server
1

Server Version#: 4.147.1
Player Version#: 2025.20.0 (1153)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi there! I am hoping for some support re: my PMS crashing when attempting to download movies onto my iPad. For what it is worth, I have done this countless times without any issues whatsoever and even downloaded several movies last month for a business trip. This time around my server is just freezing up on me.

In the screenshots below you’ll see CPU resources aren’t an issue. Looking at it from the console screen it just stops mid-download.

I am hoping someone can look at the attached logs and offer some insight. If the answer is “roll back to version xyz” that will also work. :slight_smile: Thank you in advance!

PMS_dashboard
PMS_dashboard973×514 54.5 KB

PMS_console
PMS_console973×514 159 KB

2

Your log indicate it might be plex relay crashing. Try turning that off and see if the issue persist. I can’t tell from your logs why it is crashing. A developer will need to look at the crash logs.

3

I would roll back to:
1.41.3.9314
And also run ChuckPA’s DBRepair tool:
ChuckPA DBRepair

4

Any particular reason you would roll back to 1.41.3.9314?

5

1.41.3.9314 is recent enough that it works with the updated Plex iOS app, but doesn’t have the issues that developed later - as in 1.41.7, 1.41.8, 1.41.9.
It just works.

6

I can’t say for certain but after disabling Plex relay I have not encountered the issue anymore. Perhaps I’ll enable it again down the road to see if the problem returns, just for confirmation. Oddly it has worked all these years with it enabled.