Media server sees some MKV files, but not others?

Plex Media Server Desktops & Laptops
1

Hey there!
Just discovered Plex about a week ago and I’ve really been enjoying it, but I’m having an issue with some files. My computer client can see the folder, and even the files inside, but wont actually show them on the player/app. The file names look fine to me, but I tried re-doing one to clean it up a bit, and that didn’t help. I’ve restarted both my computer, the program, and my router, as well as rescanning libraries from my computer and the web panel. Any ideas?

Thanks!

579×314 9.26 KB

(this is just to show that the files are visible; my entire E:\Shows & Movies\ folder is added)

926×540 298 KB

(this is what it looks like in the app)

2

You can’t put Movies and TV Shows in the same Library Type.

Public Enemy Number One is poor naming and structuring:
http://support.plex.tv/articles/categories/media-preparation/
Pay particular attention to TV Show Naming and Structuring.

You do NOT add each episode to the TV Show Library. You need only add the Main TV Show Library:

TV Show Library Folder/ <----Main TV Show Library Folder - add this folder, no others.
…Rick and Morty (2013)/ <— Year Show first Aired
…Season 03/
…Rick and Morty (2013) - S01E01 - The Rickshank Redemption.xxx

( https://www.thetvdb.com/series/rick-and-morty )

FileBot (link in my signature) can handle that for naming/structuring for you automatically or manually in seconds.

What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure, but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Shows and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.

Renaming/restructuring is best performed OUTSIDE the library and you may need to write a new bundle for the show or movie so The Plex Dance® was invented:

The Plex Dance®:

  1. remove show/movie from library
  2. rescan library files
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles
  5. bring names and structures into compliance/Move LMA/etc
  6. replace corrected show/movie into library
  7. rescan library files

All Steps. In Order. No Shortcuts.

Still No Joy?

Log Files:
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Drag zip file to message window and drop it.