Media server wont start - unable to access server at all

Plex Media Server NAS & Devices
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1

Server Version#:1.40.2.8395-c67dce28e
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hello all, have had a successfully running server for years and suddenly it’s no longer working. Can’t access from localhost, the Plex apps on iOS. Tried rebooting my raspberry pi several times with no success. I have little to no knowledge of Linux (apologies), what I have managed to do is by hours of web searching.

The following is the output of the server status command.

pi@sonosairpi:~ $ sudo service plexmediaserver status

  • plexmediaserver.service - Plex Media Server
    Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
    Drop-In: /etc/systemd/system/plexmediaserver.service.d
    `-override.conf
    Active: failed (Result: exit-code) since Sun 2024-05-12 21:10:46 BST; 3min 30s ago
    Process: 1279 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p "${PLEX_MEDIA_SERVER_AP> CPU: 15ms

May 12 21:10:46 sonosairpi systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
May 12 21:10:46 sonosairpi systemd[1]: Stopped Plex Media Server.
May 12 21:10:46 sonosairpi systemd[1]: plexmediaserver.service: Start request repeated too quickly.
May 12 21:10:46 sonosairpi systemd[1]: plexmediaserver.service: Failed with result ‘exit-code’.
May 12 21:10:46 sonosairpi systemd[1]: Failed to start Plex Media Server.
lines 1-13/13 (END)

Any help would be gratefully appreciated.

Cheers

2

shows us you have customized configuration.

Whatever you’ve done to customize it should be the first you review.
It can be anything from a missing quote, typo. non-existent location, or permission denied to a location.

NOTE: it should look like this: (My server is off)

[chuck@lizum ~.2001]$ systemctl status plexmediaserver
○ plexmediaserver.service - Plex Media Server
     Loaded: loaded (/lib/systemd/system/plexmediaserver.service; disabled; vendor preset: enabled)
    Drop-In: /etc/systemd/system/plexmediaserver.service.d
             └─override.conf
     Active: inactive (dead)
[chuck@lizum ~.2002]$
3

Thank you for your quick response, the customisation I made was back in august 2022 and it was to move the location of the metadata from the SD card (which was filling up) to my hard drive. It has been solid as a rock up until a couple of days ago

4

Problem solved. My external hd had unmounted itself for some reason.

Thank you for the pointer about my customised configuration, without that I wouldnt have thought to look at that.

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