Metadata agent not working anymore

Plex Media Server
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1

Hi, I updated my Plex Server on my Synology, maybe 2 weeks ago, and I started noticing that the metadata information is not refreshed anymore.

I have been watching latest season of the Lioness: first 2 episodes contain all the usual information, but the latest 2 don’t have anything.

First I thought that maybe the server is down or something, then I noticed that the metadate setting have been updated and now there is two different pages. Maybe that is the reason.

Anybody else having similar issues?

-k

Server Version#: 1.43.3.10896
Player Version#: Latest viewer that is available for the Google TV

2

Let’s see a screenshot of your filenames and directory structure, please.

3

Path is “Special Ops Lioness\Season 3\special.ops.lioness.s03e04.mkv”

I think its something else, because if I try to re-match old TV show or movie, the match windows is totally empty.

4

Please post your server logs. This sounds like a DNS issue and you are not able to connect to plex.tv

5

I had this last week. It has since started working again. While it matches new content adequately, some old content is now mismatched, mis-postered, or unmatched entirely.

6

To add to @napolij’s information, some ISP DNS servers have issues with plex.tv hostnames. That is why you see people recommend using public DNS servers.

Here’s how to configure DNS on Synology DSM 7 (DSM 6 will be similar). Synchronizing the NAS clock with a public NTP server is also a good thing. It ensures the NAS time is correct and serves as a basic Internet connectivity test.

DNS Settings

  • Synology Control Panel → Network → General tab.
  • Configure the NAS to use a public DNS server such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google).

Synchronize NAS with NTP server

  • Synology Control Panel → Regional Options → Time tab
  • In Time Setting section, chose Synchronize with NTP Server
  • Pick a server from the drop down list, then click Update Now.
  • You should see Status = Normal.
7

Found following from the logs:

Aug 24, 2026 21:38:33.757 [140712782666552] WARN - [HttpClient/HCl#87] HTTP error requesting GET https://metadata-static.plex.tv/7/people/795a83a6ca3f77692c5ec65b29e1db9f.jpg (7, Couldn’t connect to server) (Failed to connect to metadata-static.plex.tv port 443 after 6012 ms: Couldn’t connect to server)

Now I need to figure out who is blocking that :smiley:

-k

8

Some additional things to check/try:

  • If using a Pi-hole or similar ad blocker, make sure plex.tv is whitelisted.

  • If the Synology firewall is enabled, try disabling it temporarily.

  • Power-cycle your router. When it is back online, reboot the NAS.