Metadata no longer downloading for any movies. TV Shows work fine.

General Discussions
1

Hey,

I’m running Plex Media Server on OSX, version 1.5.7.4016. As of about a month ago, my Plex server has stopped downloading all metadata for any new movies added to my library. The TV Show metadata is still working fine, though. I have tried numerous things, including the Plex Dance, to get this working, but I can’t seem to make any progress. I have the logs handy if you need to look at those as well. Any help is appreciated. Thanks!

3

Thanks for the reply! I should also mention that the posters are downloading successfully, but the actual metadata, like the release date, rating, tags, etc. are NOT appearing after adding files.

Attached are my logs. Thanks for your time!

5

Unfortunately this did not work either. I blew everything away in that directory with an rm -rf… still no luck. Thanks again for your help.

7

Unfortunately the Plex Dance also does nothing as I mentioned in my original post. The artwork downloads just fine and it says that it finishes downloading the metadata but nothing is actually inserted into the files in Plex.

Additionally, I also blew away everything in the com.plexapp.agents.themoviedb directory as you claimed the problem seemed to be pointing to that agent in your reply after looking at my logs. Still nothing working. I’m really hoping I don’t have to reinstall the entire server. Thanks again for all your help with this.

8

want to confirm/ask what agents you have set for your cast, ratings, and summary/plot in your Plex Movie settings. ( assume it is themovieDB but want to be sure )

can you quit server
redownload PMS 1.5.7 from downloads page https://www.plex.tv/downloads
replace the one in your Applications folder
start it up and just do a “fix incorrect match” on one of the movies that does not have metadata ( select the correct movie )

after that is done grab logs again.

( Please make sure no one is watching anything at the time you do this. Your previous logs look like there was and server have not been restarted in a while maybe so things were rolling over and could not see if there were any errors when the agents themselves were first loaded )

9

UPDATE: I just installed the most recent release of the Plex Media Server for MacOS that was released today, and my problems appear to have gone away! Thanks to both of you for all your support!