Server Version#: 1.15.3.876
Player Version#: 3.83.1
I used to have my Plex server running on a Server 2016 box and didn’t experience this issue. I installed a fresh copy of Ubuntu Server 18.04 LTS and installed Plex on it. I did some digging in the forums and I was able to copy over the db files for my library while retaining watched status, statistics, etc. After setting up permissions correctly and starting PMS, everything came back fine and all the art, descriptions and etc was shown for TV and Movies. Now when a new file is imported, i’m only left with just the title and it’s no longer auto downloading the metadata. When I tried to manually refresh the metadata, it’s still not downloading it. I have tried deleting the caches in “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Caches/*” and restarting PMS but still isn’t working.
Logs.zip (26.8 MB)
ChuckPA, attached are the logs. Let me know if something wasn’t uploaded correctly. I believe I did disable VERBOSE before uploading. Old server name is Venus, new is The Vault. Thank you!
Your logs were still VERBOSE. In the future, please only use VERBOSE when requested.
VERBOSE only allows us to see a 2-3 minutes time duration. This is usually far too narrow for any first-step diagnosis.
I found your problem:
The permissions of your metadata directory are not owned by the username Plex is running as.
I presume you use user plex:plex ?
If so, this will correct the issue. You will need to restart PMS after doing so. Then refresh all metadata
File "/usr/lib/plexmediaserver/Resources/Plug-ins-ad6e39743/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/storage.py", line 128, in make_dirs
os.makedirs(path)
File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 150, in makedirs
makedirs(head, mode)
File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 150, in makedirs
makedirs(head, mode)
File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 150, in makedirs
makedirs(head, mode)
File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 150, in makedirs
makedirs(head, mode)
File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 157, in makedirs
mkdir(name, mode)
OSError: [Errno 13] Permission denied: '/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost'
ChuckPA, thanks so much and I apologize for the VERBOSE issue. After doing as you stated, everything seems to be back to normal again. Again, thank you much and appreciate your help!!
