Not download the metadata

Plex Media Server NAS & Devices
1

Server Version#: 1.15.2.793
There are 4 movies that plex does not download the metadata.
I have the structure like this:

  • Cine_Clasico/El hijo de Drácula (1943)/El hijo de Drácula (1943) [BDRemux 1080p AVC Dual DD 2.0 - FLAC 2.0 Subs].mkv
  • Cine_Clasico/Alaska, tierra de oro (1960)/Alaska, tierra de oro (1960) [BDRemux 1080p AVC Dual FLAC 1.0 FLAC 4.0 Subs].mkv
  • Peliculas_HD/Fuga al límite (2014)/Fuga al limite (2014) [Ed. GBR] [BDRemux 1080p AVC Dual AC3 2.0-DTS-HD MA 5.1 Subs]
  • Peliculas_MicroHD/Burn Out (2017)/Burn Out (2017).m1080p.DUAL AC3 5.1.CineMicroHD

I tried this The Plex Dance ™ and this https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/ and remains the same.



com.plexapp.agents.imdb.log (121,6 KB)
com.plexapp.agents.themoviedb.log (13,3 KB)

2

Looking at the log I have seen this error:

2019-03-18 09:56:41,040 (7fdd9cff9700) :  CRITICAL (agentkit:639) - Exception when constructing media object (most recent call last):
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 637, in __init__
    setattr(self, 'tree', Media.TreeForDatabaseID(self.id, type(self)._level_names, level_attribute_keys=type(self)._level_attribute_keys))
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 678, in TreeForDatabaseID
    tree = MediaTree(cls._core, xml_obj[0], level_names, child_id=dbid if parent_id else None, level_attribute_keys=level_attribute_keys)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 561, in __init__
    item = MediaItem(self._core, child)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 497, in __init__
    part = MediaPart(self._core, child)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 470, in __init__
    self.subtitles = SubtitlesDirectory(self._core, self._core.storage.join_path(self._path, 'Contents', 'Subtitle Contributions', self._core.identifier))
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 365, in __init__
    self._core.storage.ensure_dirs(self._path)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/storage.py", line 132, in ensure_dirs
    self.make_dirs(path)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-782228f99/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/storage.py", line 128, in make_dirs
    os.makedirs(path)
  File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 150, in makedirs
    makedirs(head, mode)
  File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/os.py", line 157, in makedirs
    mkdir(name, mode)
3

Solved, it was permission problem …

4

What was the permission problem? How did you fix it?

6

Sorry for answering so late.
If you see the log that I passed you can see a permission error.
OSError: [Errno 13] Permission denied: '/config/Library/Application Support/Plex Media Server/Media/localhost/d/941b916143d0ed1fab7d5c21711e99d2312ca72.bundle/Contents/Subtitle Contributions'

I changed the permissions of the folder d / 941b916143d0ed1fab7d5c21711e99d2312ca72.bundle from cmd and everything was solved.

This has happened to me because I tried to update the library from cmd on ubuntu server:
docker exec -ti plex /usr/lib/plexmediaserver/Plex\ Media\ Scanner --scan --refresh

Then there was a confusion of permissions with ubuntu server and docker.

At the end of the library update I do it with this https://support.plex.tv/articles/201638786-plex-media-server-url-commands/

a greeting!

7

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