Metadata Not Downloading

Server Version#: 1.15.4.993
Player Version#:

Hello everyone, I am having issues with my metadata not downloading. Ive tried a few things from different forum posts already but cant seem to get anything to work. Ive followed ChuckPA’s post in this thread here. I have also tried JuiceWSA’s post in this thread here. My naming scheme is always Title (year).mp4/mkv.

I run PMS in my FreeNAS server. I recently tried going to VMware on that server, before this I had no issues. I uploaded all my content to the cloud, once I couldnt figure out VMware, I set back up FreeNAS and plex and redownloaded everything, had this issue, reinstalled everything again and still had metadata issues.

I also saw a post about permissions being the issue as well and now of course I cant find it and I am not sure how to check if the permissions are the issue.

Can anyone assist? I have also uploaded logs for anyone that can help. Plex Media Server Logs_2019-05-17_05-50-49.zip (2.3 MB)

EDIT: I also noticed IPv6 may be an issue for some people? I do not have IPv6 configured on the server/nics but IPv6 is enabled on my network.

EDIT2: Turned off IPv6 and no change

The IPv6 issue was actually fixed in the 1.15.x builds (can’t remember which one in particular) but I’m pretty sure it was one of the first!

You can double check aftet enabling IPv6, restarting pms and looking at sockstat -l46.

This could also be because you don’t have vnet enabled for the jail.

May 17, 2019 05:42:22.298 [0x80da3e400] ERROR - Error cleaning metadata bundles: boost::filesystem::directory_iterator::construct: No such file or directory: "/Plex Media Server/Metadata"

actually It might indeed be permissions, try this:

chown -R plex:plex /usr/local/plexdata OR chown -R plex:plex /usr/local/plexdata-plexpass (depending which version you have).

Sorry to revive but just wanted to let you know it was definitely a permissions issue. Unfortunately what you gave me didn’t work, but would have if I set up Plex on my freenas server correctly. I forgot to set up a dedicated Plex dataset, once I did that and setting plex as user and group permissions with plex:plex, everything worked. Thank you

EDIT: I only just attempted to fix this last night, thats why it took so long.

having a data set for this is defiantly a good idea, easy backups and / or snapshots, and you can migrate to a newer jails faster if you ever need to, so defiantly the best thing to do, but its not mandatory.

Still glad it works now! :slight_smile:

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