Missing Artwork (again)

Plex Media Server Desktops & Laptops
1

I have been running Plex without problems for years but last week the drive containing Plex Medea Server died.

I installed a new drive, uninstalled Plex, installed Plex and added libraries.

The libraries updated, and downloaded metadata (movies and TV Programs) but not any artwork associated the the movie or TV program.

I see many have had this issue but I’ve not been able to find a solution.

I’ve tried:
Refreshing metadata for individual programs
Deleted all the cache files

The only errors showing in the Plex Media Server.log are
Sep 15, 2018 16:00:54.265 [6828] ERROR - CheckNetIsolation.exe exited with code 0x5
Sep 15, 2018 16:00:54.265 [6828] ERROR - Failed to grant application loopback exemption

at the start.

Server Version#: 1.13.5.5332
Player Version#: 3.57.1

2

Did you move the Plex data folder to a different location, away from its default?
If so, keep in mind that it must be

  • not a networked drive/share
  • a partition/volume formatted with the NTFS file system. None other will work.
  • not be part of a ‘extended’ volume (drive bender, windows storage spaces etc.)
3

Thanks for the reply,

It’s a USB drive, with the same drive letter as the dead one.
Formatted with exFAT, I’ll reformat it as NTFS
It’s a standalone 500Gb USB drive.

4

^^^ Then this is the issue.

5

Did seem to be, now formatted NTFS and it’s downloaded the artwork for one folder of movies, now just adding the rest.

Thanks for your help

1 Like
6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.