Missing Chapter Thumbnails latest tvOS Plex beta Plex App

Plex Players Player Betas
1

@sergiou87
@darcilicious

Just updated to the latest tvOS Plex beta on my Apple TV 4K.
It seems that with the new beta Chapter Thumbnails are missing.
Not all - the are missing where I have 2 Versions of the Movie (4K HDR/HD, Done according to Plex support Article). The Chapter Thumbnails where created and are shown on the Plex Web App. They are just missing with the latest beta.
They work everywhere where there are not 2 Version of a Movie.

Plex tvOS: 2.9 using Enhanced Player
PMS on Synology DS918+: latest Official (not Plex Pass)

best regards.
Ekomax

2

@sergiou87
@darcilicious

Could you take a look? Bug?

Best regards

3

Weird! I’ll take a look today and let you know. Thanks for reporting!

4

@Ekomax I can’t reproduce the problem :thinking: Could you reproduce it and immediately after send me the app logs?

5

@sergiou87

Did update to the new latest official PMS (not Plex Pass). Did reanalyse, pulled Metadata again, did Plex Dance and my Movies that didn’t work now have Chapter Preview Thumbnails again.
All fine.

Sorry, don’t now why it didn’t work in the first place.

But thanks for your help.

best regards

2 Likes
6

No worries! I’m glad it works now :smile: Thanks for letting me know!

1 Like