FreeNAS Plex Server Version 1.16.5.1554
Tuner: HDHomeRun CONNECT DUO Firmware: 20190621
I setup Plex Live TV & DVR last week and there was a ‘Remove Commercials’ option under ‘Record Options’ to either: ‘Use DVR Setting’, ‘Disabled’ or ‘Enabled’ for a particular recording. Since that time I have updated the version of Plex Server to the version listed above, and had to remove and re-add the Tuner which basically means I had to reset up Plex Live TV & DVR. Since making those changes, I now no longer have the ‘Remove Commercials’ option under ‘Record Options’ for a particular recording. The ‘Remove Commercials’ option is still available under DVR Settings, just not under ‘Recording Options’.
In the end I want to be able to control per recording the ability to have commercials or not, versus just a global setting for all recordings.
I’m on 1.16.6.1559 and am seeing that option both with the local web app (my Plex local IP:32400) and at app.plex.tv.
Just to see if it’s a server version issue, after clicking “Record” are you clicking on the “Show Advanced” link at the bottom left and scrolling down to the bottom of the Advanced Recording options? If so, can you post a screen snapshot?
Thank you! The remove commercial option is supposed to be where yours is apparently getting an error and showing a “-1” between the “Limit To Airing” time and the “Keep” number of episodes option. I haven’t seen this one and if it’s been addressed in the forums previously I can’t find it.
Are the logs showing anything when you are selecting to record and going to this screen? You could also post logs here. I’d first look at the logs, and if no insight I’d try removing the DVR, make sure the removal looks good, restart the Plex server, and then set up the DVR again. I know that is a pain though…
Anyone seen this before or have a better suggestion?
Shoot, it was worth a shot. Sorry I can’t help more. As a next step to get ahead of what Plex support is going to most likely ask, you can speed up the process by posting logs:
Go to Settings -> General. Enable debug logging, and make sure verbose logging is disabled.
Restart PMS
Wait 2 minutes.
Go to set a recording, and then go to the screen where the Commercial Skip option is missing.
What the heck, go ahead and set it to record.
Go to Settings -> Server -> Troubleshooting -> Download logs
Thanks, hokierulz. This is my first time trying to get Plex support, so I have a couple of questions.
Is Plex support user sourced via forums, or is there an actual team and how do I get access to them?
I have performed the steps you suggested above, however I have concerns posting all my logs publicly as I am unaware of what is typically contained in those logs and if there is sensitive information contained. Is there a specific log in that zip that would be the focus of this issue that I can review prior to posting?
Plex support is exclusively through the forums. Plex employees, team members, and forum moderators (ninjas) do monitor the forums and respond. Obviously there are a lot of issues posted, so they do their best. There are also many knowledgeable (more so than me thankfully) users that will try to help as well.
The log file that is most typically beneficial to start with is “Plex Media Server.log”. If you want to investigate yourself then here is a thread was very useful to me to know what to look for.
While people do post the logs, there is information specific to your setup. For example, IPs of devices on your internal network, OS version you are running, timezone you are in, etc. However, there are no tokens that would let someone log into your server.
I never discount anyone’s security concerns. If you aren’t comfortable posting your logs then there is absolutely nothing wrong with that. You can wait for one of the Plex team to respond and DM (direct message) the logs directly to that person.
