So I’ve had the movie Monster Hunters in my library for quite a few months now. I’ve watched it a couple times. Recently I tried to watch it, and it starts to play… the Sony logo comes up and after the chime, it kicks back out and stops playing movie. I have went into my library, deleted the movie from my library, removed the movie file itself from my server and then put it back into my server and refreshed my library.
It does the same thing! I’m using a Roku and this is the only movie I’ve seen this happen on thus far.
need more specific info about the server version, player version and both the server logs and roku logs
Whew…!
So I’m guessing, nobody else has EVER experienced this before?
Folks may have experienced issues like this but things like this usually come down to specific circumstances regarding their set up. If it is the only file it is happening to, what you are describing honestly just sounds like a corrupt/bad file and I would just get/make a new file. If is an mkv file you can try mkclean but that is only a guess.
Yeah, the file being corrupt was my first guess. So I played it through VLC on my Mac, and it was fine. And I have watched it with the same Plex setup a couple times in the not too distant past, and it played. Now, it starts up and it stops and kicks out. I heard some buzz that it may be because it’s a “Sony” thing? But, I just watched Venom the other night and it still played fine. I probably will follow your suggestion and find a different copy of the movie or in a different format.
Well, VLC plays “anything”, and is not good for testing if a video is bad or not.
If you where on Windows you should use something like “Media Player Classic Home Cinema”(MPC-HC). Its similar “strict” as Plex
Dont know if you got something like that for MAC, but it should be some more strict video players you could use.
The VLC playback test was not designed as a critique of the particular format of the file, it was to learn if the file was corrupted, and the file plays fine.
The real issue I’m having is…I don’t understand why a file that I have watched before through Plex, and that plays fine in another player, just quit working?
VLC is not a good app to test with as it can generally play horribly corrupted files, it is indeed an amazing player but just because it can play something does not mean the file is fine.
This is why is asked for server logs and roku logs
I understand, and I could pull those logs but I just would rather not take the time at this point. I will be trying a different file. This is my immediate choice.
I will reply if this is the remedy.
Solution found!
Also, I forgot to mention (not sure it’s profoundly important) the copy of Monster Hunter I had in my library was almost 13 GB in size. I was able to find another copy, that was 1.3 GB. I deleted my old one from the library, and put the new one in…it played just fine this afternoon!
Of course this doesn’t answer the original question as to why? But files can get corrupted I guess? In any case, if anyone else runs into this issue in the future, there will be a history of our discussion for them to review.
Thanks to all who helped. 
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