Server Version#: 1.29.1.6316
Player Version#: 7.0.19.8058-54d0393d3
What happens is that I will go play a file in my TV library and it will play for about 5-10 seconds and then it will just return to the menu and act like it’s going to play the next episode, it won’t mark the previous episode as watched or throw any kind of error client side, it will just try to ignore it and just move on. It seems to always stop at the same point per file, but for the files that are affected, how far it gets can vary by a second or two. I first noticed this issue on a few random files about a week ago.
In my testing so far… this seems to be isolated to files with an EAC audio codec, does not affect every file. This also seems to only occur when trying to play these files on a Roku device (I’ve tested with 3 separate devices, all different types). On the plex server, the most notable error is ‘Failed to stream media, client probably disconnected’. Some people blamed their network, but for me this seems to affect wired (gigabit connections) and wifi.
Things I have tried:
- Server: Deleting all items in Codec folder on Plex Media Server, restart and let them redownload. (No improvement)
- Server: Changing fs.inotify.max_user_watches (This solved a different error I didn’t know I had, but no improvement on primary issue)
- Server: Disabling ‘scan my library automatically’ (No improvement)
- Client: Disabling Transcode / forcing transcode (Forcing transcode seems to have extended the amount of time a file will play, but still dies after a few more seconds)
- Client: Changing subtitle burn in settings (No improvement on any items)
I found other people with similar issues, but most of them were based on using a docker image (I am not using docker) and the suggestions there didn’t quite apply. My plex media server is running on Ubuntu 20.04.
Error on the Plex Server:
Nov 06, 2022 00:36:52.888 [0x7fd6f625ab38] Debug — [Req#c0b] Selecting subtitle stream 1291148 for part 402067
Nov 06, 2022 00:36:52.891 [0x7fd6f8390b38] Debug — Completed: [192.168.1.172:47303] 200 PUT /library/parts/402067?subtitleStreamID=1291148&allParts=1 (14 live) TLS GZIP 5ms 195 bytes (pipelined: 16)
Nov 06, 2022 00:36:53.048 [0x7fd6f584bb38] Debug — Request: [192.168.1.172:47403 (Subnet)] GET /library/parts/402067/1667468035/file.mkv (14 live) #a58 TLS Signed-in Token (Aquifel) ()
Nov 06, 2022 00:36:53.051 [0x7fd6f584bb38] Debug — Content-Length of /media/.mkv is 549464680 (of total: 549464680).
Nov 06, 2022 00:36:53.411 [0x7fd6f503fb38] Debug — Request: [192.168.1.172:47406 (Subnet)] GET /library/parts/402067/1667468035/file.mkv (15 live) #c0e TLS Signed-in Token (Aquifel) () (range: bytes=549207283-)
Nov 06, 2022 00:36:53.413 [0x7fd6f503fb38] Debug — Content-Length of /media/.mkv is 257397 (of total: 549464680).
Nov 06, 2022 00:36:53.452 [0x7fd6f8390b38] Debug — Completed: [192.168.1.172:47406] 206 GET /library/parts/402067/1667468035/file.mkv (15 live) TLS 40ms 257397 bytes (pipelined: 1) (range: bytes=549207283-)
Nov 06, 2022 00:36:53.488 [0x7fd6f818db38] Debug — Failed to stream media, client probably disconnected after 1753088 bytes: 104 - Connection reset by peer
Nov 06, 2022 00:36:53.488 [0x7fd6f818db38] Debug — Completed after connection close: [192.168.1.172:47403] 200 GET /library/parts/402067/1667468035/file.mkv (15 live) TLS 439ms 1753088 bytes (pipelined: 1)
I’m kinda lost, anyone have any suggestions? I did see someone mention that there may be a way to force audio transcoding for specific clients with specific codecs, but coming up empty on details on that one.
