I have some .MOV files shot on my GH5 camera and would like Plex to be able to play these but when I load them via the Plex iPhone app, I get a thumbnail pretty quickly when browsing the folder but playback never starts, I just get a dimmed image of the first frame of the video and a spinning circle.
These are pretty hefty 4K 10bit .MOV files but Synology moments/photo seems to handle them a bit better than Plex.
I am trying to understand if I can get my DS418 + Plex to transcode these files for easier mobile device playback.
I also seem to have the same issue with the Apple Prores codec.
Here is an example of the file info:
General
Complete name : P1011725.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 2011.07 (qt /pana)
File size : 250 MiB
Duration : 5 s 0 ms
Overall bit rate mode : Variable
Overall bit rate : 419 Mb/s
Encoded date : UTC 2018-10-21 16:09:31
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 4:2:2 Intra@L5.1
Format settings, CABAC : No
Format settings, GOP : N=1
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 5 s 0 ms
Bit rate mode : Variable
Bit rate : 401 Mb/s
Width : 3 328 pixels
Height : 2 496 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 24.000 FPS
Standard : Component
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 2.010
Stream size : 239 MiB (96%)
Encoded date : UTC 2018-10-21 16:09:31
Tagged date : UTC 2018-10-21 16:09:31
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Codec ID : twos
Duration : 5 s 0 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 938 KiB (0%)
Encoded date : UTC 2018-10-21 16:09:31
Tagged date : UTC 2018-10-21 16:09:31
Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 5 s 0 ms
Time code of first frame : 16:09:31:14
Time code, striped : Yes
Encoded date : UTC 2018-10-21 16:09:31
Tagged date : UTC 2018-10-21 16:09:31
Bit rate mode : CBR
