Server Version#: 1.18.7.2434 (Ubuntu 18.04.4)
Player Version#: Plex Web 4.24.2
I have a library where one movie isn’t getting scanned (Frozen II). The path to it is /disks/storage/plex/kids_movies/Frozen II (2019)/Frozen II (2019).mkv
I have 1000s of other shows and movies that work fine, but this one doesn’t.
I can upload logs, but I’d prefer to do that privately if possible.
Check filerights and ownership, and compare to others
Thanks that was it! I moved it to the disk instead of copying like I usually do.
Is there a way to surface that error in the UI? I’ve been chasing my tail for 2 hours.
Sadly not…
With Linux comes great responsibility 
What about logging something if files in a scanned directory don’t the right permissions?
Or should the first question always be about permissions?
As above
To add to Dane,
DEBUG logs will contain “Permission Denied” errors
I have debug logging enabled and didn’t notice anything about permissions in the logs. Which file would it be in?
I usually open the terminal window.
cd "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"
sudo sh
grep -iR permission * | grep -i denied
This will find it in very short order if present.
Hmm that’s odd.
I didn’t see anything in the logs with those commands, so I took that directory and file out of the library (rescanned and cleaned up with it gone), changed the permission back to what it was, and then put it back. The scan found it immediately.
I then checked the rest of my files, and a few of them had the wrong permissions but showed up in the library correctly.
Is there somewhere that I can upload my logs to privately?
Maybe something was cached? I restarted my server and then it did not find the media. Running your command showed a line about permission denied in the logs. Thanks!
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