After an upgrade on a CentOS 6, PMS stopped to add poster and description on movies. Scraper grabs correctly movie name, cast, director but metadata info reported on subject does not show.
On movies already in library all info is correctly displayed but on new adds I have this ussue. The problem is on both Freebase and MovieDB agents.
PMS version is 0.9.16.0.
Thank you for any help.
Same issue here. I’m not getting any posters or metadata on newly added media.
I’m hoping someone knows a work around.
Without log files this cannot be diagnosed as the potential error sources are many.
Thanks Otto, here it is the log.
I have forwarded your issue to the developers.
Hi @synkpn -
Were those all your logs? If they were then I didn’t see any error, but I do think something is going on.
So could you please repeat the steps given by @OttoKerner again and make sure you get EVERY log file. Also, can you take screenshots of your agent order and your agent settings for the Freebase agent?
Similar screenshots to both of what I have requested can be found in this article: https://support.plex.tv/hc/en-us/articles/200241558-Agents
Sorry - I didn’t see any error that would cause your issue. The error in the MoviePosterDB agent is because MoviePosterDB is no longer operational. We have another service we are partnering with that should be available soon to take MoviePosterDB’s place.
Yeah - Freebase has never provided descriptions and MoviePosterDB stopped working in the last month or two (since the beginning of 2016) and that is why you are having problems.
Not sure when the fix for MoviePosterDB will be out, but in the mean time I recommend enabled The Movie Database
Thank you all.
I’m still having the same issue even after selecting The Movie Database. Here are my logs.
I took a look at one of the agent logs and realized this error at the bottom:
URLError: <urlopen error [Errno 10061] No connection could be made because the target machine actively refused it>
I did some google’ing and found that even though this error came from trying to access python, this is actually related to proxy server settings for windows. What I had to do was turn off my proxy settings. The best way to do that, I found, was to go to internet explorer Tools > Internet Options > Connections > LAN Settings and then I unchecked the Proxy server setting. I right-clicked on the plex button in the system tray and updated the library. Voila. It worked.
Now, with that said, I don’t know what effects this has on anything else. If there is a better solution, please let me know. Would it be best to have a proxy server?
@dcuellar44 said:
Now, with that said, I don’t know what effects this has on anything else. If there is a better solution, please let me know. Would it be best to have a proxy server?
If you are not on a corporate LAN, you probably don’t have a proxy to use.
So in theory this setting should have no consequences. But without knowing your particular network layout and setup it is impossible to be sure.
I only know that this default setting for ‘automatic proxy configuration’ has caused lots of inexplicable network trouble in the past, so I disable it routinely.
As I said, if you are not on a corporate LAN, you don’t need or want a proxy. With today’s internet-based applications those usually do more bad than good.
I ran into this issue again. This time my internet options were set already. What solved it was downloading the Plex server app and using the repair option. After that I just had plex refresh the metadata.
I thought I’d post it here for anyone else who may run into this including myself.
