Plex not using the correct poster for newly added movies

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.18.2.2058

Plex is not using the correct poster for newly added movies.

  • Naming conventions is correct. Rocketman (2019) > Rocketman 2019.mkv
  • Metadata is downloads correctly from IMDB but its using a screenshot instead of the movie poster. I can go in an select the right poster, but shouldn’t have to do that
  • I’ve done the full Plex dance multiple times
  • Plex movie agent is at the top of the order
  • Plug-in Support Cache cleared and also refreshed all metadata for the movie library

Lastly, I know it isn’t the file because I spun up another Plex instance and it adds the file/metadata/and selects the poster image.

Give me any and all suggestions! Thanks

2

I am seeing that as well and working through.
I will look further with the team after the holiday.

I tested 2058 against TMDB which is the default.
See if switching to TMDB for that library section changes what you see.

3

Switching to TMDB and refreshing the metadata didn’t have an impact.

I was going crazy because everything I tried didn’t do anything. Thanks for looking into it and please let me know if I can provide logs. I saved the media scanner logs from my broken Plex server and the brand new one I created that worked.

4

When you get time,

  1. Verify logging is set for DEBUG on , VERBOSE off
  2. Refresh all metadata in that section
  3. Wait for it to full quiesce
  4. Download the full log zip file (I need the agent logs too)
  5. Attach the ZIP here.

I will look tonight if possible (I’m in the US) otherwise will look tomorrow

5

Logs post refresh of all metadata on my movies library.

Plex Media Server Logs_2019-11-29_05-03-52.zip (2.0 MB)

6

Thanks for the logs.

Reading through them, I’m seeing only non-match situations with PlexMovie.
If you look at the log excerpt, it clearly states PlexMovie and not TMDB.

What is your agent stacking order for movies and which agent is selected in the library section please?

Also, did you change to TMDB before or after initial match?

2019-11-28 20:38:41,230 (7f9d0f7fe700) :  DEBUG (networking:175) - Not caching 'http://image.tmdb.org/t/p/w154/wQ7bWgfxvr7v4pWjRxvUpOA6veF.jpg' (content type 'image/jpeg' not cacheable in Agent plug-ins)
2019-11-28 20:38:41,234 (7f9d0f7fe700) :  DEBUG (networking:143) - Requesting 'https://meta.plex.tv/m/2006707?lang=en&ratings=1&reviews=1&extras=1'
2019-11-28 20:38:41,273 (7f9d0f7fe700) :  ERROR (networking:196) - Error opening URL 'https://meta.plex.tv/m/2006707?lang=en&ratings=1&reviews=1&extras=1'
2019-11-28 20:38:41,273 (7f9d0f7fe700) :  INFO (__init__:672) - Plex_Movie_FAILED - Error obtaining Plex movie data for 2006707: HTTP Error 404: Not Found
2019-11-28 20:38:41,274 (7f9d0f7fe700) :  INFO (__init__:803) - Error obtaining extras for 2006707: 'NoneType' object has no attribute 'xpath'
2019-11-28 20:38:41,274 (7f9d0f7fe700) :  INFO (__init__:864) - Error obtaining Rotten tomato data for 2006707: 'NoneType' object has no attribute 'xpath'
2019-11-28 20:38:41,276 (7f9d0f7fe700) :  DEBUG (networking:143) - Requesting 'https://chapterdb.plex.tv/chapters/search?title=Christmas%20Comes%20Home%20to%20Canaan'
2019-11-28 20:38:41,369 (7f9d0f7fe700) :  DEBUG (chapterdb:197) - Added 0 chapters.
2019-11-28 20:38:41,374 (7f9d0f7fe700) :  DEBUG (model:229) - Serializing to /config/Library/Application Support/Plex Media Server/Metadata/Movies/b/0613e4e1a9d4b721394136eae50bdbcc81ee127.bundle/Contents/com.plexapp.agents.imdb/Info.xml
2019-11-28 20:38:41,375 (7f9d0f7fe700) :  DEBUG (runtime:88) - Sending packed state data (1056 bytes)
2019-11-28 20:38:41,375 (7f9d0f7fe700) :  DEBUG (runtime:924) - Response: [200] str, 16 bytes
7

Sorry - I hadn’t kept the change to TMDB, so those are the logs with PlexMovie.

Here are the logs after changing to TMDB and refresh of all metadata.

Plex Media Server Logs_2019-11-29_17-17-37.zip (1.5 MB)

Movies Agent
Movies Agent911×661 50.1 KB
PlexMovie TMDB
PlexMovie
TMDB

8

Exact same issue here. I only noticed it after I moved my install from Windows to a Docker container, but given that other people also have the same issue, maybe a Plex problem?

9

Yes, I saw some other posts where people are having the same issue. I believe the Plex team is looking at it since everyone is back from Thanksgiving. Also running docker as well.

10

I have a feeling after seeing several posts with this issue all using the linuxserver docker image, it may be related to them somehow? It seems like the issue popped up around the same time for us.

11

Resolution for this issue is located here - https://forums.plex.tv/t/not-refreshing-movie-posters/500136/36

12

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.